Installation

Creating an MS Installer Log of Acronis True Image 2014

This article describes, how to install the Agent for ESX(i) as Virtual Appliance or Agent in Windows.

Make sure you have both True Image 2013 by Acronis Upgrade serial number and a serial number from a previous version of Acronis True Image Home

Start the installation, enter the serial number and follow the wizard. The product will automatically activated and tied to your machine

With the typical installation, the following components will be installed:

  • Acronis Snap Deploy 5 OS Deploy Server - requires having at least one license. The license, however, will only be taken (used) on deployment;
  • Acronis Snap Deploy 5 Management Console
  • Acronis PXE Server
  • Acronis Snap Deploy 5 License Server

You can also review the complete list of components in Acronis Snap Deploy 5: Components.

Installation of Acronis Product Fails with with "_USRCUSTACT_MsiManagedMachineServicePrepn_ManagedMachineService" in MSI log. Repair WMI and restart installation.

During installation of Acronis Backup & Recovery 11.5 on a MS Windows Server 2003 or MS Windows Small Business Server 2003 with MS Exchange 2003 on it, the checkbox to install the Agent for Exchange is grayed out. To fix this, a Windows registry key has to be modified.

While installing Acronis Backup & Recovery 11.5 using the setup program, you receive this error. When installing via MSI package, the installation succeeds, but the Acronis Managed Machine Service does not start. You can fix this issue by installing the latest build

You attempt to upgrade/install Acronis Software and get this error during the installation process

To install Acronis True Image on your computer, download the installation file from your account or from the purchase confirmation e-mail.

Start the installation, enter the serial number and follow the wizard. The product will automatically activated and tied to your machine

Symptoms

You try to install Acronis Snap Deploy 5. Installation fails with the following error message:

Web Core Error: the URI protocol is not supported

Cause

Under investigation.

Solution

1. Make sure you are using the latest build of the product

Symptoms

1. You try to install Agent for Windows on a Windows 10 or Windows Server 2016.

2. Installation fails with an error 

%1 is not a valid Win32 application

3. Installation log contains an error similar to the following one:

MSI_TRACE(tib): Failed to install: status 193.  

To install Acronis True Image on your computer, download the installation file from your account or from the purchase confirmation e-mail.

Installation of Acronis Product fails with WMI Error in MSI log. This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software.

Grant permissions for the specified registry key to the user running installation.

Symptoms

 

  1. Installation of Acronis True Image on Windows 10 fails with the following error:

    1% is not a valid Win32 application

  2. Installation log contains an error similar to the following one:

    CustomAction MsiTibInstall_TibApiDll__I returned actual error code 1603

During installation of Acronis Backup components you can use default users (e.g. 'Acronis Agent User'). Passwords for such users are randomly generated during installation. These passwords are stored in the same way that Windows stores all other user passwords.

This is how the automatic password generation works:

This article describes how to install Acronis Backup Advanced along with Acronis Recovery for MS SQL Server on the same machine. When trying to install both products on the same machine, you should install in a specific order.

Install the products in the following order:

  1. Acronis Recovery for MS SQL Server;
  2. Acronis Backup Advanced

 

This article describes how to install the Agent for Linux remotely.

Installation of Acronis Agent for Linux fails with "Segmentation Fault". To fix this issue, transfer the installation files with WinSCP or via Samba share

Upgrade to Microsoft Exchange 2010 SP1 can corrupt Windows PowerShell. However, PowerShell is required for Acronis Backup to work with Microsoft Exchange 2010 correctly. Use the instructions from the external sources provided in this article to repair Windows PowerShell.

You install an Acronis product in a Windows operating system. Installation fails with these messages in MSI log: "MainEngineThread is returning 1603" error in log

Instructions on how to troubleshoot and resolve installation of Acronis Snap Deploy 4 issues.

This article applies to:

  • Acronis Snap Deploy 4
  • Acronis Snap Deploy 5

Introduction

Always make sure you are troubleshooting installation issues with the latest build of the product (if it is possible). You can always check for the latest update in your online account at https://www.acronis.com/my/products/.

How to install Acronis Backup 11.7

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

Issue

I need to know if a SQL DB is required to complete the installation of the Acronis Manager Datacenter, Acronis Manager Standard and Acronis Cloud Security products. 

Resolution

You need a SQL DB to complete the installation of the Acronis Manager Datacenter, Acronis Manager Standard and Acronis Cloud Security products. You can download a free version of Microsoft SQL Express Edition via the following link - 

You cannot install Acronis Backup and Acronis True Image products on the same machine

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