Installation Log

Run Acronis Managed Machine Service under Administrator instead of Local System account

Specify Acronis License Server by IP address instead of machine name

Creating an MS Installer Log of Acronis True Image Home 2012

Collect the log and send it to Acronis Customer Central for investigation

Creating an MS Installer Log of True Image 2013

Installation of Acronis Product Fails with with "Attributes of source directory is invalid (0xFFFFFFFF). Error code: 0x5" in MSI Log. Copy Installation File to local storage and restart installation.

Installation of Acronis Product Fails with "SnapAPI installation completed - 0x430 or - 1072" in MSI Log. Reboot the machine in order to restart the installation.

Installation of Acronis Product Fails with "_USRCUSTACT_MsiVSSInstallPrepn_VSSProvider32" Install Error in MSI Log. Start COM+, Distributed Transaction Coordinator and Volume Shadow Copy Service to solve this error.

Installation of Acronis Product Fails with "Error 1401" and "UNKNOWN\Components..." in MSI Log

Installation of Acronis Product Fails with with "_USRCUSTACT_MsiManagedMachineServicePrepn_ManagedMachineService" in MSI log. Repair WMI and restart installation.

You attempt to upgrade/install Acronis Software and get this error during the installation process

Installation of Acronis Product fails without Return Value 3 or Rollback in MSI Log

If there is an issue with installation of Acronis Backup, it may be useful to create an installation log and send it along with your request for support. Acronis Backup creates the log automatically. 

If installation of any of Acronis Backup components fails in Windows, it will automatically offer you to view the MSI log:

You have two links there:

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