installation fails

Creating an MS Installer Log of Acronis True Image 2015

To install Acronis True Image 2016 on a Windows 7 (64-bit) computer Windows Update 3033929 is required:

  1. Download the update in the language of your operating system.
  2. Run the installation file by a double-click and install the update.
    Now you can proceed with Acronis True Image 2016 installation.

We strongly recommend always keeping your Windows up to date:

Symptoms

Installation of third-party endpoint security software (e.g. BitDefender Endpoint Security) fails or hangs on the machine where Acronis Agent is installed, even when Acronis Cyber Backup license is used or Antivirus & Antimalware protection is disabled.

Cause

Acronis Cyber Protect Agent and third-party endpoint security software use the same network filtering driver (bddci.sys) that cannot be shared.

Symptoms

Installation of third-party endpoint security software (e.g. BitDefender Endpoint Security) fails or hangs on the machine where Acronis Cyber Protect Home Office/Acronis True Image 2021 is installed, even when Antivirus and Antimalware protection is disabled.

Cause

Acronis Cyber Protect Home Office/Acronis True Image 2021 and third-party endpoint security software use the same network filtering driver (bddci.sys) that cannot be shared.

Solution

Before installing third-party endpoint security software follow the steps below: