Install the necessary Acronis Agents
Start the installation, enter the serial number and follow the wizard. The product will automatically activated and tied to your machine
Update and repair Windows Installer to fix the issue
To install Acronis True Image on your computer, download the installation file from your account or from the purchase confirmation e-mail.
This article illustrates how to install software using an MSI package post-deployment in Acronis Snap Deploy 5. Here we will transfer an MSI package to the target machine and install it by calling msiexec.exe
If the MSI package is already included in the master image, you only need to specify Applications to run parameters.
Place the MSI file on a network share that is accessible to the deployed machines.
Windows 10, starting with version 1803, includes Windows Defender Exploit Guard, a new security layer in addition to the standard Windows Defender Antivirus.
We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2019 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2019 for free. You are eligible to download and install any new build of Acronis True Image Advanced or Premium as long as your subscription is valid.
Downloading the update
This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software
Use this article to troubleshoot issues with remote installation of Acronis Backup components.
Check the following to make sure that the remote connection is correct:
Acronis True Image 2019 is currently installed on a Mac.
You launch the program and it detects that a newer version of the software is available.
When you try to download and install it, an error occurs: "For security reasons, updates that downgrade versions of the application are not allowed".
Known issue with the live update.
Based on the Acronis products already installed in the system and your licensing preference, there are several installation scenarios for Acronis Backup and Security 2011
1. Installation of Acronis True Image over an earlier version/build fails with "Fatal error during installation"
The system cannot find the file specified
Example of installation log:
An attempt to install or update Acronis True Image fails with the following error message:
Installation has failed. Another installation is already in progress. Complete that installation before proceeding with this install.
There is already a different installation in progress - this could be any product, not necessarily Acronis.
Windows does not support multiple simultaneous installations.
This is a Windows issue
This article explains how to update, repair the install of Acronis True Image 2018/2019 and do a clean installation to resolve a problem with the software if need be.
If there is an issue with correct installation of Acronis software, then it can be useful to send an installation log along with the request for support
- You are attempting to install Acronis Backup & Recovery 10 Agent for Windows or Acronis Disk Director 11 Advanced;
- The installation starts, but then rolls back;
- In the installation log you search for the Return value 3 entry (for operating systems in English) and you see the following error entries:
(!) For complete information on how to analyze installation logs, please see Analyzing Installation Logs of Acronis Products Based on MSI Technology.
Installation of Acronis True Image on Mac fails with the error message "Acronis software for business is installed on your Mac".
Acronis True Image is incompatible with other Acronis software on Mac. Any other Acronis programs must be uninstalled before installing Acronis True Image.
Redownload the installation file from the website
This article describes ugrade procedure from Acronis True Image OEM versions.
List of recommendations on how to avoid system reboot after installing, uninstalling, updating or upgrading Acronis Backup & Recovery components in Windows
- An attempt to install or update Acronis True Image (any version) fails with the following error message:
Installation has failed
The older version of this product cannot be removed because it seems to be corrupted
- See Solution 1.
How to check if the installation file has been downloaded correctly
I want to upgrade to the latest version of Acronis Cloud Security. How do I do that?
If you wish to discuss your upgrade prior to rolling out, please contact the Acronis Support Team.
Once you have downloaded the latest version of the Acronis Cloud Security software, if you are not using SCVMM or WAP integration, the upgrade process is very straightforward:
Acronis Cyber Protect Cloud and Acronis Backup Service are web-based applications. To back up your data, you only need to install a Backup Agent on your machine. You can manage and monitor system protection with a web-based console.
Trial period for the Acronis product is over and I have purchased a license for that product. Is there a licensed version of the product software I need to download that is different from the trial version of the product software that I have already installed?
1. You installed Management Server and Agent of Acronis Cyber Backup 12.5 on the same machine,
2. When you try to add machine using Add button in Devices tab, error message appears:
You cannot remotely install the agent on the same machine that performs the remote installation. Please install the agent on this machine locally
This article explains how to temporarily turn off Windows Defender Antivirus in case it conflicts with Acronis software on Windows 10, e.g. prevents successful software installation or update/upgrade.
We recommend keeping your Acronis True Image up to date. You are eligible to download and install any new build of Acronis True Image Essential, Advanced or Premium as long as your subscription is valid.Having a full or an upgrade license of Acronis True Image 2020 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2020 for free.