The location of your backup archive has changed or is unavailable
Incorrect
Incorrect
The backup task fails to run with incorrect credentials
To fix the issue, remove the Bootable Rescue Media Builder configuration file and repair the installation
Use the "Disk and partition backup" button
Acronis Standalone Utility cannot be uploaded to PXE
This message in the log means that you have provided incorrect Acronis Online Backup credentials at some point when operating the product
Symptoms
- You have a backup task running;
- The backup task is stopped or is canceled;
- The displayed status is Succeeded with warnings:
Cause
This is a known issue.
Solution
This will be redesigned in future.
Switch to the correct GCC version or use a workaround
The serial key you are attempting to enter is incorrect
Incorrect user name and password for the target machine have been specified
Please provide the correct username and password
To install an Acronis product from command-line you need to extract the installation package and then issue the msiexec command along with defining necessary switches
You have removed several backup archives or have backed up a significant amount of data to the Cloud, but the Storage Usage still displays old values.
Symptoms
1. An attempt to register VPN Appliance for Site-to-site connection model in Acronis Disaster Recovery Cloud fails with this error message:
User name or password is incorrect.
2. Two-factor-authentication (2FA) is enabled for the account used for VPN Appliance registration.
Symptoms
You created a backup archive with Acronis Cyber Protect Cloud .
The total size of the archive is bigger than the sum of the recovery points.
Cause
If the affected archive was created on an old agent build (older than 24476, C20.09 release), size of the first full backup is displayed incorrectly.
This issue has been resolved.