The location of your backup archive has changed or is unavailable

The backup task fails to run with incorrect credentials

To install an Acronis product from command-line you need to extract the installation package and then issue the msiexec command along with defining necessary switches

To fix the issue, remove the Bootable Rescue Media Builder configuration file and repair the installation

This message in the log means that you have provided incorrect Acronis Online Backup credentials at some point when operating the product

Make sure you enter a 64-character serial number


  1. You have a backup task running;
  2. The backup task is stopped or is canceled;
  3. The displayed status is Succeeded with warnings:


This is a known issue.


This will be redesigned in future.


The serial key you are attempting to enter is incorrect

Incorrect user name and password for the target machine have been specified

When backing up a network shared folder you get 'The credentials for network share are incorrect' error, even though you are able to access this share in Windows File Explorer using the same credentials.