The location of your backup archive has changed or is unavailable

The backup task fails to run with incorrect credentials

To fix the issue, remove the Bootable Rescue Media Builder configuration file and repair the installation

This message in the log means that you have provided incorrect Acronis Online Backup credentials at some point when operating the product


  1. You have a backup task running;
  2. The backup task is stopped or is canceled;
  3. The displayed status is Succeeded with warnings:


This is a known issue.


This will be redesigned in future.


The serial key you are attempting to enter is incorrect

Incorrect user name and password for the target machine have been specified

To install an Acronis product from command-line you need to extract the installation package and then issue the msiexec command along with defining necessary switches

You have removed several backup archives or have backed up a significant amount of data to the Cloud, but the Storage Usage still displays old values.


1. An attempt to register VPN Appliance for Site-to-site connection model in Acronis Disaster Recovery Cloud fails with this error message:

User name or password is incorrect.

2. Two-factor-authentication (2FA) is enabled for the account used for VPN Appliance registration.


You created a backup archive with Acronis Cyber Protect Cloud .
The total size of the archive is bigger than the sum of the recovery points.


If the affected archive was created on an old agent build (older than 24476, C20.09 release), size of the first full backup is displayed incorrectly.

This issue has been resolved.