Hyper-V

If Acronis Management Server is installed on a guest operating system, which is backed up from the host, it will not display the correct task status on the dashboard

The backup plan creation of a Hyper-V virtual machine fails after updating Acronis Backup & Recovery 10 Build 11345 to Build 11639

Acronis Agent allows you to perform disk-level and file-level backup in Windows; it can also convert disk-level backup to a virtual machine, and has an add-on for Hyper-V

Acronis Agent for Hyper-V installs on Windows 2008 Server x64 (any edition) or Microsoft Hyper-V Server 2008. Hyper-V Integration Services must be installed on the guest system

Readd the Hyper-V role and after that reedit all virtual machines and reset the network adapters

Acronis Backup & Recovery Agent for Hyper-V installs on Windows 2008 Server x64 (any edition) or Microsoft Hyper-V Server 2008. All virtual machines can then be managed from Acronis Management Console connected to the installed Acronis Agent

Acronis Agent for Hyper-V is unable to back up virtual machines (or virtual drives) if the virtual drives storage is allocated on a CSV organized under Windows 2008 R2 environment

Acronis Backup & Recovery 10 Advanced Server Virtual Edition supports Microsoft Hyper-V and VMware ESX/ESXi on the host level

A full Acronis Backup & Recovery 10 Advanced Server Virtual Edition license is needed in order to install Acronis Agent for Hyper-V

List of virtual machine applications supported by the latest versions of Acronis products

This article applies to:

  • Acronis Backup (Acronis Backup & Recovery) 11.5

Keep a copy of your backup archive in the virtual machine format ready for instant recovery

Acronis Backup 11.5  fully supports Hyper-V generation 2 virtual machines starting with Update 6 (build 43909 or 43713 depending on the localization)

If the Hyper-V service is stopped, you will see the "Failed to Obtain an Instance of Service Class 'Msvm_Virtualsystemmanagementservice'" entries in Acronis logs. To fix this issue, you have to start the Hyper-V service manually on Hyper-V host

Symptoms

  1. You have a Gen2 Hyper-V VM with Secure Boot enabled. 
  2. You install Agent for Windows inside this VM and run an Entire machine backup 
  3. You attempt to recover this VM from the backup. Recovery fails with one of the following messages:

    The activity has failed because the machine has been shut down unexpectedly.

    Activity 'Recovering volumes' failed. The activity has failed due to a planned restart of the operating system.

Issue

I tried converting a VMware VM to Hyper-V using the Acronis V2V Easy Converter and it failed. What might be causing this, and how do I fix it?

Resolution

Please try the following troubleshooting steps:

Issue

I am having issues creating a template from a VM in Acronis Manager Standard. How do I resolve this? 

Issue

I am getting an error "current license or ESXi version prohibits execution" when I try to migrate VMs from VMware to Hyper-V using Acronis V2V Easy Converter. What might be causing this, and how do I fix it?

Resolution

This error is related to running an unlicensed version of ESXi and trying to migrate a VM that is already running. This is by design and due to limitations within the free ESXi API. To resolve this error please try stopping the VM before migrating or upgrade to a licensed version of the ESXi.

You are backing up virtual machines by an Agent for VMware or Hyper-V (agentless backup). Backup notifications are enabled. Notifications contain only the name of the host machine or the name of Agent for VMware (Virtual Appliance or Windows Agent) machine name in the e-mail subject and body.

You are backing up several virtual machines with Acronis Agent for Hyper-V (installed on the Hyper-V host) or Acronis Agent for VMware (Windows) installed on a Windows machine connected to the ESX(i) host.

The backup plan is applied to a group of machines.

In a while, you receive an error message or an email notification about the error: "No backup items were resolved. GXT: The item provider has skipped the report of an item with key."

Symptoms

1. You have a Hyper-V host with Virtual Desktop Infrastructure role;

2. You install Acronis Agent for Hyper-V;

3. When you try to create a new automatic collection, creation fails with 

Could not retrieve the virtual desktop template details for <VM_Name>

Cause

SAN policy is set to Offline All during Agent for Hyper-V installation. This change is necessary to prevent Windows from breaking the bootability of the VMs recovered and/or converted from backups by Agent for Hyper-V.

This article provides instruction for troubleshooting recovery and conversion to virtual machine failures in Acronis Backup (Acronis Backup & Recovery).

Follow these steps to troubleshoot the recovery and conversion to virtual machine:

Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and later.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019/2020/2021 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

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