How-to

This article applies to:

  • Acronis Backup Service

Do the following to register your Acronis Backup Service licenses:

1. Log in to your account at Acronis website. If you do not have an account, create one as described here.

2. Navigate to Backup Service section.

3. Insert your serial numbers:

Register your starter pack(s) first.
Then register storage and device packs.

Replication is creating backups in two locations with a single backup plan. This feature is available starting with version 4 (Agent build 12.0.1078) and allows replicating backups from a local/network storage to another local/network storage, to Acronis cloud, or to an on-premises cloud based on Acronis storage (applicable to Acronis Backup Cloud).

To set up replication:

  1. Register your licenses, as described in this article.
  2. Click Manage your backups and log in using your account credentials (the ones you use to log in to your account on Acronis website):
  3. Create new Backup Account by clicking on Add:
  4. Provide information and create a Backup Account:

Do the following in case your Acronis Storage is running out of space.

Do the following to modify quota for a Backup Account:

  1. In the Account Management Console navigate to backup accounts.
  2. Double-click on the account.
  3. Set a new quota. To set quota to unlimited, delete the value and click on the check mark:

 

Symptoms

You have successfully installed a Backup Client, but registration failed and machine does not appear in Backup Management Console.

Or you need to re-register a client machine to another Backup Account.

Solution

(!) IMPORTANT: This method is NOT supported for registration of Agent for VMware (Windows)

Use this method to manually register a Backup Client.

Use quotation marks, if your password contains special characters or spaces.

Acronis backup software listed above supports vCloud Air. The functionality of these Acronis products has been successfully tested in vCloud Air environment.

To back up virtual machines in vCloud Air install Acronis Agents inside the guest operating systems of the VMs. You can restore entire machines or individual disks or files and folders.

 

 

When opening a case with Acronis Customer Central please collect and provide System Report from the affected machine.

This article applies to:

  • Acronis Backup Cloud starting with version 4 (Agent build 12.0.1078)
  • Acronis Backup Service starting with version 4 (Agent build 12.0.1078)

Acronis Backup Cloud and Acronis Backup Service allow backing up network shares, including shared folders created on a NAS.

 Version 4 and newer Windows agents (Agent build 12.0.1078 or newer)

  1. In Backup management console, delete the agent machine from the list.
  2. Open Command prompt as Administrator: Start -> Search -> cmd
  3. Execute:
    "C:\Program Files\BackupClient\BackupAndRecovery\register_msp_mms.exe" register https://cloud.acronis.com <new_backup_account> <password>

Acronis Backup Cloud uses Resumable Backup technology for disk-level backups of both Windows and Linux systems. This technology reduces network load and therefore enhances backup performance.

Resumable Backup means that in case of a backup failure data upload will be resumed, i.e.:

Do the following to modify quotas and overage:

To back up machines in an ESXi Free environment, regular Acronis Agent for Windows/Agent for Linux (as opposed to Acronis Agent for ESX/ESXi) should be installed inside the virtual machines. Agentless backup is not supported.

The reason is that the specific VMware API through which Acronis Agent for ESX/ESXi (virtual appliance) works is the Remote Command Line (RCLI) appliance. RCLI is available in read-only access in the free VMware ESXi. Due to this, Acronis Agent for ESX/ESXi cannot function in the free VMware ESXi.

Formerly known as Initial Seeding

This article applies to:

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
5 + 2 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.