How-to

This article applies to:

  • Acronis Backup Service

Do the following to register your Acronis Backup Service licenses:

1. Log in to your account at Acronis website. If you do not have an account, create one as described here.

2. Navigate to Backup Service section.

3. Insert your serial numbers:

Register your starter pack(s) first.
Then register storage and device packs.

  1. Register your licenses, as described in this article.
  2. Click Manage your backups and log in using your account credentials (the ones you use to log in to your account on Acronis website):
  3. Create new Backup Account by clicking on Add:
  4. Provide information and create a Backup Account:

Do the following in case your Acronis Storage is running out of space.

Do the following to modify quota for a Backup Account:

  1. In the Account Management Console navigate to backup accounts.
  2. Double-click on the account.
  3. Set a new quota. To set quota to unlimited, delete the value and click on the check mark:

 

Acronis backup software listed above supports vCloud Air. The functionality of these Acronis products has been successfully tested in vCloud Air environment.

To back up virtual machines in vCloud Air install Acronis Agents inside the guest operating systems of the VMs. You can restore entire machines or individual disks or files and folders.

 

 

This article applies to:

  • Acronis Backup Cloud starting with version 4 (Agent build 12.0.1078)
  • Acronis Backup Service starting with version 4 (Agent build 12.0.1078)

Acronis Backup Cloud and Acronis Backup Service allow backing up network shares, including shared folders created on a NAS.

To back up machines in an ESXi Free environment, regular Acronis Agent for Windows/Agent for Linux (as opposed to Acronis Agent for ESX/ESXi or Acronis Agent for VMware) should be installed inside the virtual machines. Agentless backup is not supported.

Do the following to modify quotas and overage:

Acronis services to use for upload and download of large amounts of data to cloud

Backing up and restoring large amounts of data to a cloud storage over a slow Internet connection is time-consuming. To help backup service users in these cases, we at Acronis have designed special services for initial upload and download of large amounts of data. These services help end users save time and network traffic by sending the data to the cloud data center on a hard drive or request a hard drive with their backups from the data center.

When opening a case with Acronis Customer Central please collect and provide System Report from the affected machine.

Acronis Backup Cloud uses Resumable Backup technology for disk-level, file-level and application-level backups of all systems(except ESXi configuration backup). This technology reduces network load and therefore enhances backup performance.

Resumable Backup means that in case of a backup failure data upload will be resumed, i.e.:

Replication is creating backups in multiple locations with a single backup plan. This feature allows replicating backups from a local/network storage to multiple local/network storage, to Acronis cloud, or to an on-premises cloud based on Acronis storage (applicable to Acronis Backup Cloud).

To set up replication:

Version 7.7 and newer

Windows:

 

  1. In Backup management console, delete the agent machine from the list.
  2. Open Command prompt as Administrator: Start -> Search -> cmd
  3. Execute:
    "C:\Program Files\BackupClient\RegisterAgentTool" register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

Linux:

Symptoms

You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Backup Management Console.

Or you need to re-register a client machine to another Backup Account.

Solution

Use this method to manually register a Backup Agent.

Use quotation marks, if your password contains special characters or spaces.

Windows OS

Acronis Backup Cloud 7.8 and newer

Formerly known as Acronis plugin for Labtech

There are 5 logging levels for the ConnectWise Automate plugin:

  • None = 0,
  • Debug = 1
  • Info = 2
  • Warning = 3
  • Error = 4

To collect debug logs.

Latest builds of ConnectWise Automate (build 645 or newer):