Replace the StructuredBackup.dll library with the one that has the fix to solve the issue

The fix is available in the latest released build of the product (Build 11345 or higher)

As a workaround, disable the VSS support in Acronis True Image Echo

This is a known issue. Because there is no progress bar, it appear that the installation hangs when there is a considerable number of licenses to validate. The installation does not hang, however, it only does not show the progress bar

You attempt to restore from Time Explorer on Microsoft Windows 8. The restore hangs without an error message. To fix this issue, please download and install the latest build.

Acronis True Image Home 2012 hangs while trying to start it for the first time after installation

Acronis True Image either cannot mount an image, when there is Utimaco SafeGuard Easy installed, or Acronis True Image hangs after mounting/unmounting an image. Restoring the backup may also decrypt the data

Acronis True Image hangs when there is Kidswatch Time Control installed on the machine

Desktop Authority Remote Management Console hangs when there is Acronis Backup Software installed on the machine

How to create userdumps when the application hangs

How to proceed if an Acronis product freezes the system during the operation or installation

Install a new version of SnapAPI drivers with a fix

This issue has been fixed in Acronis Backup 11.5 (Acronis Backup & Recovery 11.5), please upgrade. As workaround you can remove alerts using a special script


Searches may hang when typing slowly into the Mac OS X 10.4 Tiger search prompt.

Steps to Reproduce:

Select an Acronis Files Connect (formerly ExtremeZ-IP) mounted volume on a Mac OS 10.4 client and type any word into the search prompt with a second pause between each letter.

1. Nahimic software is installed on your computer

2. When you try to launch Acronis True Image, the program's window does not open. No error message is displayed.

Please use file backup if you need to quickly recover a large amount of files as opposed to restoring an entire partition

This is a known issue. Just stop the activity

Backup task hangs at "Calculating time remaining..."

How to create crash/hang process dumps using ProcDump

How to create Dr. Watson crash dumps