GUI

Two or more disks that make a dynamic volume show the size of the volume itself in Acronis Disk Director Lite

After deleting dynamic volumes using Acronis Disk Director Lite, it shows several unallocated space boxes of the dynamic volumes in Graphical User Interface

This is a Graphical User Interface issue that does not affect the functionality

The "Name" field in the "Dynamic Group Creation" window is too small. No entered name can be seen

This is a Graphical User Interface (GUI) issue. The validation task is actually running

Graphical User Interface (GUI) of the product will not work in Linux if there is no XRender extension

This is an issue with SELinux 3.7.19 and higher

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Advanced Server Virtual Edition
  • Acronis Backup & Recovery 10 Server for Linux

Symptoms

  1. You are attempting to mount a backup from Acronis Backup & Recovery 10 GUI;
  2. The attempt fails with the following error message:

    Failed to execute the TrueImageMount command
    'mount: you must specify the filesystem type'

To fix the issue, disable "Compatibility Mode" for all users

Download an ISO image from the Acronis website, burn it to a CD/DVD, and issue a special command to get the proper screen resolution

1. Nahimic software is installed on your computer

2. When you try to launch Acronis True Image, the program's window does not open. No error message is displayed.

Symptom

Acronis True Image closes unexpectedly at startup if Wacom software is also installed.

Cause

Known compatibility issue.

Troubleshooting

Check if the issue is resolved after each step:

The Acronis Backup GUI has been tested on and proved to be fully compatible with the following Linux X window managers:

Symptom

Text, labels and other elements in the graphical user interface of Acronis True Image are too small and hard to read and use.

Click here to skip to the solution part.

Background

The issue can occur on high-resolution displays, known as 4K monitors, 6K, 8K etc.

To install an Acronis product from command-line you need to extract the installation package and then issue the msiexec command along with defining necessary switches

Symptoms

You have Acronis Cyber Protect Home Office Essentials subscription.

After you've logged in to your account in Acronis Cyber Protect Home Office software, a red dot appears at the Account tab on the left, although no errors are shown:

Symptoms

When an external drive is connected to the machine, Acronis Cyber Protect Home Office\Acronis True Image is very slow during and after launch, every click between the tabs or options takes several seconds. A "Not responding" message may appear.

Cause

The most common reason is a faulty external drive. The reading operation of old/corrupted/improperly connected disks may take a while and this affects Acronis Cyber Protect Home Office\Acronis True Image UI performance.