Mac OS X Client Symptoms:

  • Slow browsing on a specific Volume or folder
  • Finder may hang on a specific Volume or folder
  • Mac OS may hang on a specific Volume or folder

Server Symptoms:

Mobility Support & Maintenance Guide


Group Logic Technical Support has provided an FTP account, under which files may be sent to the Group Logic technical support staff.

Grant extra permissions for the IUSR account, used by the ISS web server


As of version 6.0.4, Acronis Files Connect (formerly ExtremeZ-IP) supports volumes that are, or contain, Mount Points (also known as Junctions).

An upgrade checkbox for MassTransit

NOTE: MassTransit requires that upgrades take place under the same account as that which was used for the original installation. If you use a different account, the installation will be treated as a new install rather than an upgrade and as a result, you will have a failed upgrade. You can verify if it was your account by checking the Programs and Features on the system. If MassTransit is not listed then it was not your account. Additional upgrade steps are required if the account is not known. If you are facing this issue and need the steps please contact us at:


The PDF linked to below discusses methods to use Bonjour across subnets.


Acronis Files Connect (formerly ExtremeZ-IP) supports advertising its file and print services using Bonjour. Bonjour is a protocol created by Apple for easy service discovery on a local area network. Although Bonjour is normally thought of as a multicast protocol there are methods that can be used to advertise Bonjour services across subnets.


What does the following warning mean "Warning: The configured Master Server is not resolvable by the Acronis Files Connect (formerly ExtremeZ-IP) server. This may cause problems with users of the Acronis Files Connect Zidget. This may be due to the specified Master Server name not being present in DNS."?



A Photoshop error occurs when saving a file to an Apple File Protocol (AFP) network share. Error - 'Photoshop could not save "file" because write access was not granted'.


This article explains the configuration of Acronis Files Connect (formerly ExtremeZ-IP) to support guest access.


In Windows, the Anonymous Logon group is not a member of the Everyone group by default.

In order to enable guest access, Acronis Files Connect requires that the Anonymous Logon group be a member of the Everyone group.

This article applies to creating a cluster service in Acronis Files Connect (formerly ExtremeZ-IP) 7.0 or later.

Each Acronis Files Connect virtual server you want to use on your cluster requires an Acronis Files Connect service instance. Each of these Acronis Files Connect services requires a unique Service Name. When Acronis Files Connect is installed on a cluster enabled server, no services are created by default. You will need to create a new Acronis Files Connect service for each virtual server, on each node you want the service to run on.


Acronis Files Connect (formerly ExtremeZ-IP) uses Bonjour service advertisements to allow macOS computers to see Acronis Files Connect volumes in the Finder sidebar and print queues in the Printers & Scanners "Add" dialog.


With the release of version 10.5, Acronis Files Connect (formerly ExtremeZ-IP) supports Mac computers access to Microsoft Distributed File System (DFS) file shares in two ways.