GroupLogic

Summary:

Acronis Files Connect (formerly ExtremeZ-IP) contains the ability to notify users upon login if their passwords are about to expire. In addition to modifying the Windows registry to enable this feature (see the Acronis Files Connect README for details), customers using Acronis Files Connect on a domain need to insure that Active Directory is properly configured in order for this feature to properly work.

Summary:

This article explains the configuration of Acronis Files Connect (formerly ExtremeZ-IP) to support password expiration warnings for end users.

Description:

This feature can be enabled through the "Security Settings" tab of the "Settings" dialog in the Acronis Files Connect Administrator.

Select the "Notify Mac Clients of Password Expiration" checkbox and specify the number of days before password expiration that you would like to start warning the user.

Summary:

Are users able to adjust how a directory on a mounted volume is displayed? Can view\display settings be changed?

Description:

All AFP Servers, including AppleShare on Mac OS, Services for Macintosh on Windows NT, and Acronis Files Connect on Windows NT allow the AFP "owner" of the folder to set its view state.

Summary:

Upgrading an older iPhoto library to iPhoto ‘09 does not work on SMB, SFM, or Acronis Files Connect (formerly ExtremeZ-IP) AFP mounted volumes.

Description:

When upgrading an existing iPhoto library to an iPhoto ’09 library, the client software attempts to issue a rename of the library folder while files inside it are still being accessed. On Mac OS X, and to a Mac OS X Server, this command is supported. On Windows, it is not, which results in a library upgrade failure.

Workaround:

Summary:

Instructions to configure Acronis Files Connect (formerly ExtremeZ-IP) to use a specific IP for servers with multiple IPs / NIC cards.

Description:

Acronis Files Connect will listen on all IP addresses at startup. If you need to specify which IPs are used by the Acronis Files Connect service, you can do so by making the following edits to the registry.

Summary:

Instructions for deleting volume streams in case of data corruption.

Description:

When Acronis Files Connect (formerly ExtremeZ-IP) Administrator Volumes tab indicates a Volume failed to initialize, this may indicate a corrupted mapping stream. To resolve simply remove the volume and add it back. The act of removing and adding the Volume back will automatically delete and recreate the mapping stream.

Summary:

A variety of performance counters have been included in the 5.0 version of Acronis Files Connect (formerly ExtremeZ-IP) to help administrators monitor load, diagnose performance bottlenecks and detect problems with shares and print queues. It can be useful to trigger an Email alert when a particular counter falls past some boundary.

Description:

Examples of events you can use to trigger an email alert:

Volume is offline (Volume is offline = 1)

Print Queue is offline (Is Queue Online < 1)

Summary:

IT Administrators can use Acronis Files Connect in conjunction with Centrify DirectControl to allow Mac OS X users to utilize their Active Directory IDs and passwords to access home directories stored on Windows servers.

Description:

An application note is available from Centrify which provides detailed instructions on how to install and configure Acronis Files Connect with DirectControl:

Summary:

Details steps to perform a packet trace of Acronis Files Connect (formerly ExtremeZ-IP) for diagnostic purposes.

 

Summary:

To upgrade Acronis Files Connect (formerly ExtremeZ-IP), simply run the latest installer which can be obtained by clicking the "Check for Updates" button in the Acronis Files Connect Administrator or from our Latest Releases page.

Description:

It is not necessary to uninstall and reinstall the program (or recommended since you will lose all your settings).

Summary:

Problems binding various versions of Mac OS X clients to Active Directory are quite common. You can track down where in the binding process the plug-in fails by using the Terminal application.

Description:

Type the following commands in the Terminal from the machine that is having trouble with the ADPlugin:

Summary:

Details the debug log configuration settings in Acronis Files Connect (formerly ExtremeZ-IP).

Description:

Acronis Files Connect has detailed debug logging facilities built in which can be used to diagnose problems. This is a useful tool that Acronis Mobility Technical Support may ask you to invoke in order to assist in resolving any problems you encounter.

The DebugLogging Keys are located in the following registry location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ExtremeZ-IP\Parameters4\DebugLogging

Summary:

Acronis Files Connect (formerly ExtremeZ-IP) 3.2 and higher have been enhanced with debugging features which can help diagnose the following events:

  • The server Acronis Files Connect is installed on crashes
  • The Acronis Files Connect service quits unexpectedly

In the unlikely event that you experience one of the above problems and suspect the event will recur, you can enable these tools to record the next event error. This will provide us valuable troubleshooting information.

Summary:

Under Windows 2003 Server, sometimes Dr. Watson logs are not generated when an application crashes. However, mini dump files are always generated for the Windows error reporting service. Unfortunately by default this service queues notifications and doesn't usually alert the user until the server is rebooted. Below are instructions on configuring the Windows error reporting service to instantly display a dialog when a crash occurs, and how to retrieve the crash information.

Question:

How do I turn on or turn off debug logging in Acronis Files Connect (formerly ExtremeZ-IP)?

Answer:

For Acronis Files Connect 3.x and earlier:

With the Acronis Files Connect Administrator open, hold down CTRL+D while doing a right mouse click. You'll see the debugging information dialog screen. Select either Enable Logging or Disable Logging. Not all debugging keys are available in this window and Group Logic Technical Support may ask you to enable some additional debugging keys if warranted.

Acronis Files Connect 4.x:

Question:

I am using Mac OS 8.1 and when I view files on my Acronis Files Connect (formerly ExtremeZ-IP) server, the file sizes are incorrect. What's wrong?

 

Answer:

This problem is a known bug with Mac OS 8.1 and AppleShare Client 3.8. It's actually the result of an undocumented portion of the AFP protocol.

Question:

Now that I've migrated from SFM to Acronis Files Connect (formerly ExtremeZ-IP), my Mac clients fail to auto-mount volumes. What's wrong?

 

Answer:

The first thing to check is to look in the "Acronis Files Connect Administrator" program and see if the "Allow Workstations To Save Password" button is checked. If this is not checked, then workstations will not be able to log in at start up correctly. Turn this option on, then remount the servers from the clients and set up the auto-mounting again.

Question:

Why am I only able to see 255 volumes from the chooser on Mac OS 9? and why do 255 volumes disappear when I add the 256th volume?

 

Answer:

This is a limitation of AFP which relies on an 8 bit variable to identify the number of volumes to report to the chooser and network browser.

For 255 volumes, the binary value of this variable is equal to 11111111 and all 255 volumes are able to be seen in the chooser and network browser.

Summary:

Acronis Files Connect (formerly ExtremeZ-IP) Print Server allows you to define a single PPD that will be downloaded to the Mac for each print queue. Some printer manufacturers may require additional software be installed to use this PPD.

Symptom:

Searches may hang when typing slowly into the Mac OS X 10.4 Tiger search prompt.

Steps to Reproduce:

Select an Acronis Files Connect (formerly ExtremeZ-IP) mounted volume on a Mac OS 10.4 client and type any word into the search prompt with a second pause between each letter.

Symptom:

Acronis Files Connect (formerly ExtremeZ-IP) indexed searches on 'Name' with parameters "ends with," "begins with," and "is" do not return any results.

Steps to Reproduce:

Search on 'Name' with parameters "ends with," "begins with," and "is". You won't find anything.

Cause:

This is a bug in Mac OS 10.4 Tiger and occurs in 10.4 - 10.4.2.

Workaround:

There is no workaround.

Fix:

This bug is likely corrected in the Mac OS 10.4.3 update, which addresses multiple file search bugs.

Summary:

Canto Cumulus returns the wrong graphic from its catalog when the user selects a graphic that exists on an Acronis Files Connect (formerly ExtremeZ-IP) volume.

Description:

By default, Cumulus stores files within its catalog based on file IDs, rather than file paths. When Acronis Files Connect reindexes a volume, it reallocates file IDs to the files within the volume, thus invalidating the entries in Cumulus. Starting with version 5, Cumulus can store file paths in its catalog rather than IDs. This setting can be changed by selecting:

A change Apple introduced starting with Mac OS X 10.6.7 has led to questions about file system archiving support for Macs. The bug was finally fixed in Mac OS X 10.8.2. This article explains the options for previous version of Mac OS X.

Question:

Why are my Intel Macs getting a Connection Failed 2 error?

Answer:

This error only happens if you are connecting to Microsoft Services for Macintosh (SFM) using the custom Microsoft User Authentication Module (MSUAM). This issue does not affect Acronis Files Connect because it uses either the built-in DHX or Kerberos User Authentication Modules which work fine on the Intel Macs.

Summary:

As noted in a previous Knowledge Base article, there is a bug in Mac OS X 10.5.6 that causes it to report no search results when searching against AFP servers other than Mac OS X 10.5, including Acronis Files Connect (formerly ExtremeZ-IP), Mac OS X 10.4 (Tiger), Mac OS X 10.3 (Panther), and Microsoft's now discontinued Services for Macintosh (SFM) on Windows 2000 or Windows 2003.

Symptom:

Clients suffer from extremely slow performance (up to 8 times slower) when browsing or performing read/write operations against Windows 2003 Servers (SP1 or above).

The problem has been reported with Broadcom and other NIC Cards which are TOE (TCP Offload Engine) enabled.

Acronis Files Connect (formerly ExtremeZ-IP)

Mac clients connected to a EZIP share suffers slow performance compared to SMB.

MassTransit Server

Summary:

During the initial launch or start-up of Acronis Files Connect (formerly ExtremeZ-IP), the following error message may appear in the Acronis Files Connect Operation Log, or the "Application Log" of the Windows Event Viewer:

Memory settings for this server are not optimized correctly. You should reconfigure your server to maximize throughput for network applications.

Symptom:

Attempting to rename or duplicate a file whose name is longer than 31 characters on an Acronis Files Connect (formerly ExtremeZ-IP) volume from a Mac OS X client causes the file name to be truncated to 31 characters.

Steps to Reproduce:

Copy a file with a long name to an Acronis Files Connect volume from a Mac OS X client. Attempt to rename the file, or duplicate it. The file name will be truncated.

Question:

I have been using the "mount volume" command to mount AppleTalk-based AFP server volumes. This command doesn't seem to work with Acronis Files Connect (formerly ExtremeZ-IP) servers. What's wrong?

 

Answer:

The original "mount volume" scripting addition works only for AppleTalk volumes. This command used the following syntax:

mount volume "volume" on server "server" in AppleTalk zone "zone"

Question:

When "My Documents" or "Shared Documents" type folders are shared as volumes, why do they sometimes fail to initialize?

Answer:

Windows folders such as "My Documents" and "Shared Documents" are virtual folders that are mapped by Windows to subfolders in a user's profile directory. Attempting to share these resources will often result in the Acronis Files Connect volume failing to initialize. In addition, search index file creation will fail for these volumes. It is recommended that these special directories are not shared as volumes.

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