GroupLogic

Summary:

This document describes the procedure in which files submitted to a MassTransit Servers prior to MassTransit 6.1.1 may be manually processed via the Job Browser window.

For information on how to process services on MassTransit 7, please refer to the Services page.

Description:

Files that were received by a MassTransit Server, but not automatically processed by a MassTransit service may be manually re-submitted for service processing.

Summary:

Describes how MassTransit file purging works, and explains that MassTransit does not actually delete the files on the disk - those must be removed manually or via an automated script.

For information on how to delete files on MassTransit 7 Servers, please refer to the MassTransit 7 documentation.

Description:

With continued use of a MassTransit server files being transferred will accumulate in the Sent and Received folder within a user's mailbox folder.

Summary:

This document provides instructions for installing MassTransit to run as a Windows service.

Description:

MassTransit Enterprise, Professional, and Satellite server may be configured to execute as a Windows service.

Summary:

This article describes how to prevent Web Client users from modifying their own passwords by disabling the My Account tab in MTWeb.

For information on how to disable the My Account tab for MassTransit 7 web sites, please refer to MTWeb page of the MassTransit 7 documentation.

Question:

MassTransit reports "The hardware key has been removed", but my dongle is plugged in. What should I do?

Answer:

USB dongles occasionally stop responding. This behavior will result in repeated "The hardware key has been removed" messages when MassTransit is running, or "The hardware key could not be found" when trying to launch MassTransit.

Summary:

From within the MassTransit Administrator Administrator, the MassTransit Log appears to not contain any data.

Description:

In rare cases, the Log window in the MassTransit Administrator may appear to not contain any data. To repair the log function we recommend the following course of action:

Summary:

When setting up MassTransit connections between 2 sites, you can use the following method to verify MassTransit is listening for incoming calls.

Description:

From a command prompt type:

C:\>telnet xxx.xxx.xxx.xxx yyyyy
Where xxx.xxx.xxx.xxx is the public IP address
and yyyyy is the port MassTransit should be listening on.

If you get "WATSON!" MassTransit is listening on the IP and port you specified.

The following result means Mass Transit is NOT listening:

Question:

Why do I get the following error? TCP/IP Secure reports : error1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request:s23_srvr.c:385: (6776)

Answer:

This error can occur if your SSL protocols are not matched up. To verify these settings first check the SSL encryption level for Incoming calls on the MassTransit Server.

    From the MassTransit Administrator -

Symptom:

The MassTransit Engine on Microsoft Windows platforms terminates unexpectedly. The Windows Application Event Log reports the following error message:

"Invalid key file for table 'xxxxx'; try to repair it."

Steps to Reproduce:

The MassTransit Engine may terminate unexpectedly. Following this event, both the MassTransit Engine and the MySQL Server services will produce errors that are visible within the Application Log of the Windows Event Viewer.

This message primarily means that a TCP connection was initiated on a port that MassTransit was listening on (typically port 50000). After MassTransit has opened the socket, it begins to “probe” the remote destination for authentication. Here, it is determined whether the remote side is a legitimate MassTransit contact, and further, which contact is calling. If no information is passed during this “probing period,” the connection will eventually time out and produce this error message.

Symptom:

Upgrading Mac OS to 10.4.8 may disable the MassTransit Engine.

Steps to Reproduce:

This article assumes you have the following third-party component versions installed on your MassTransit server:

Symptoms:

When I drag certain files into the MassTransit plug-in using the Safari browser on Mac OS X 10.4.4, 10.4.5, or 10.4.6, Safari displays the contents of the files instead of sending them. Safari browser on Mac OS X 10.4, 10.5 and 10.6 versions reporting the same bug.

Steps to Reproduce:

Using Safari 2.0.3 on Mac OS X 10.4.4 or later, log into a MassTransit site to send files. Click the Drop Off tab and drag certain file types into the MassTransit plug-in, such as text or PDF files.

Summary:

This article describes how to resolve the "Failed to Connect to server; FILES COMMAND not found" error that occurs with MassTransit plugin. This error only occurs when MTWeb is running on HTTPS. Additionally the error is encountered only when using Internet Explorer on Windows.

Description:

Problem:

Users receive "Failed to connect to server; FILES COMMAND not found" error after logging into MTWeb using Internet Explorer on Windows.

Symptoms:

Summary:

During a MassTransit file transfer, the following error message may be encountered:

Error - Transfer - Not sending file .DS_Store. End of File.

Description:

MassTransit versions 4.1 and later have been designed to ignore Unix and Macintosh system files that begin with a period '.' character. Files beginning with a period character will not be included in MassTransit file transfers.

Some examples of these files include:

Summary:

The MassTransit Log may display the following error: "Connection Closed because remote protocol was incompatible" This error results from an unsupported version of MassTransit calls another MassTransit, e.g. if MassTransit 2.x calls MassTransit 4.1

Summary:

When attempting to connect to a remote MassTransit server, the following error message is reported:

Authentication Failed. The MassTransit server is declining calls from unknown MassTransit servers.

This message is displayed within a dialog box at connection time, and is reported in the MassTransit log.

Description:

This error message is generated when a MassTransit server receiving the call is configured to refuse connections from servers that have not previously placed calls with that server.

When transferring files from a Mac to a MassTransit server using Firefox's built-in HTTP file transfer support (without the MassTransit Plug-in), you will be able to select two file types that cannot actually be transferred using HTTP. The affected types (.app and .pkg files) are considered "bundles" or "packages" on Mac OS X. They normally look like a single file but are essentially folders containing multiple related files.

Summary:

MassTransit servers and clients may report an inability to connect to a remote destination that is configured to use an IP address reserved for private internets (networks).

Description:

Organizations that require network connectivity internally, but do not require network layer connectivity outside of that organization may choose to use IP addresses that have been reserved for private internets. As indicated in RFC 1918, the Internet Assigned Numbers Authority (IANA) has reserved three specific blocks for such private internets. These blocks include:

Summary:

The MassTransit Engine may inadvertently shut down, and will not properly restart. Within the Application Log of the Windows Event Viewer, the following error message may be displayed:

SA_Exception[xxxx]: DB_Files_Edit: Incorrect key file for table 'tablename'; try to repair it.
Commonly, tablename may be referenced as 'dfiles'

Summary:

This article describes common pitfalls that users may encounter with the new Copy/Move Files action task introduced with MassTransit 5.1.

Description:

MassTransit 5.1 introduces a new action task that allows MassTransit to move or copy files to another location after certain events occur. This powerful feature can have unexpected side effects if improperly configured.

No Files Available

Summary:

This article provides directions on using Lingon to restart MassTransit for OS X in the case of a failure.

Symptom:

Upgrading Mac OS to 10.4.8 may disable the MassTransit Engine.

Steps to Reproduce:

This article assumes you have the following third-party component versions installed on your MassTransit server:

Summary:

MassTransit logs a "file not found" error when attempting to forward a file within a Forward To folder.
This occurs when the file sitting in a Forward To folder has been manually moved or deleted and is no longer present.

Summary:

MassTransit web users may be repeatedly prompted to "Enter Network Password" when attempting to access a MassTransit file transfer website hosted by Microsoft IIS. This dialog may appear prior to the display of any MassTransit web content, and may repeatedly appear throughout the user's MassTransit web session.

If an expired WinZip trial has prevented you from successfully opening ".zip" files downloaded with the MassTransit Web Client, you can tell Windows to stop using WinZip and instead decompress “.zip” files with Windows built-in decompressor. Once you have done this, you can locate the files you downloaded with MassTransit in your “Downloads” folder (this is the general default setting, you may have designated a different target folder) and doubling clicking them will decompress them immediately.

The problem

Summary:

When attempting to launch a MassTransit Satellite Server, the following error message is reported: Missing Hardware Key. Following this error message, MassTransit refuses to launch.

Description:

This behavior may result from a missing or corrupt MassTransit configuration file. This file, MTCLIENT.CFG is required in order for a licensed satellite server to launch properly.

Summary:

When using the TCP/IP Secure communication method between two MassTransit entities, the following error message may result, following a failed connection attempt: TCP/IP Secure reports: error: 1408A0C1:SSL routines:SSL3_GET_CLIENT_HELLO:no shared cipher

Summary:

This article describes how to trigger notifications from MassTransit to an external web service. The sample code contains a simple demo implementation, combining the MassTransit Launch Process Action with a Python script, wherein a SOAP client makes a call to an external web service.

For information on how to trigger notifications from MassTransit 7 to an external web service, please refer to Launch Process Action and Web Service Integration page.

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