Google Workspace

Acronis Cyber Protect: C2C backup archive size is larger than expected

Symptoms

Cloud storage is overused by backups of M365 (Teams, One Drive, etc) or Google Workspace (Google Drive). 

Backup storage size is several times bigger than the backed up data.

Cause

There are multiple causes why the C2C backups consume significantly more storage space than the data being backed up. Data handling works differently because of some peculiarities of the source storage itself.

1) Data deleted from the source is still included in the backup

Acronis Cyber Protect Cloud: How to add a Google Workspace organization

Introduction

Acronis Cyber Protect Cloud: Google Workspace option is missing from the menu 'Add devices'

Symptoms

  • You log in the Protection Console as a customer group company administrator
  • You attempt to add a Google Workspace as described in the Product Documentation.
  • Google Workspace option is missing from the menu 'Add devices'

Cause

Acronis Cyber Protect Cloud: Configuring Google Workspace account fails with "ExternalRequestFailedError"

Symptoms

While setting up Google Workspace according to product documentation, you are getting the following error: 

ExternalRequestFailedError

Cause

Instructions in guide do not match current Google Cloud user interface.

Product documentation will be fixed in upcoming update C22.02.