Google Workspace

Symptoms

Cloud storage is overused by backups of M365 (Teams, One Drive, etc) or Google Workspace (Google Drive). 

Backup storage size is several times bigger than the backed up data.

Cause

There are multiple causes why the C2C backups consume significantly more storage space than the data being backed up. Data handling works differently because of some peculiarities of the source storage itself.

1) Data deleted from the source is still included in the backup

Symptoms

  • You log in the Protection Console as a customer group company administrator
  • You attempt to add a Google Workspace as described in the Product Documentation.
  • Google Workspace option is missing from the menu 'Add devices'

Cause

Symptoms

While setting up Google Workspace according to product documentation, you are getting the following error: 

ExternalRequestFailedError

Cause

Instructions in guide do not match current Google Cloud user interface.

Product documentation will be fixed in upcoming update C22.02.