Gateway

In case your Gateway Server and Access server go out of sync, your data sources will not be accessible by mobile clients. This is a very rare occurance, to fix it, do the following:

  1. Open the Acronis Cyber Files web interface and log in as an administrator.
  2. Navigate to Mobile Access -> Data Sources.
  3. Open the desired Data Source and press the Save button. You need to do this for all Data Sources linked to the un-synced Gateway Server.

Symptoms

Backup to partner-hosted storage (Backup Gateway) fails with:

Failed to get information about the archives. Access to the file is denied

About

This article describes upgrade path for Acronis Storage 2.x (AS) / Acronis Software-Defined Infrastructure (SDI) / Acronis Cyber Infrastructure (ACI) Clusters to the latest version.

More information regarding Acronis Support Lifecycle Policy for Infrastructure Products may be found on Acronis Portal.

Introduction

The main goal of the operations below is to re-create Partner-hosted backup storage registered in Acronis Cyber Protect Cloud in case of the following scenario: