Full disk access

Symptoms

You have previously granted full disk access to Backup Agent/Cyber Protection Agent. 

After updating to Agent 15300 or updating from Agent 15300 to a later build, backups on Mac produce the following warning:

Symptoms

  1. You are backing up a Mac with macOS Mojave (10.14)
  2. You receive a warning similar to the following one:

The 'Full Disk Access' permission was not granted to the app. To grant it, go to the 'Utilities' folder in Finder, click 'Backup Agent Assistant', and then follow the instructions from the app.

Cause

Backup Agent requires full disk access permissions in order to back up your data.

Symptoms

When backing up a Mac with macOS Mojave (10.14), you receive a warning similar to the following one:

The 'Full Disk Access' permission was not granted to the app. To grant it, go to the 'Utilities' folder in Finder, click 'Cyber Protection Agent Assistant', and then follow the instructions from the app.