Restoring specific files and folders from a disk image or partition backup in True Image 2013

Acronis True Image fails to create back up files that are on a network share

Restoring specific files and folders from a disk image or partition backup in Acronis True Image Home 2011

You can make Acronis True Image execute manually created batch files before and after the backup or restore

Restore the files/folders again with the File level security settings option ticked off

List of file systems Acronis True Image 2014 supports

The most probable cause is that the Linux distribution is missing the 32-bit libraries

How to run and view Windows System Information

Fix the volume index with chkdsk /f command or exclude the specified folder from items to backup.

When Acronis Agent for Windows is installed, a folder Itzam is created on the following location:

  • Windows XP/2003: C:\Documents and Settings\All Users\Application Data\Acronis\Temp\
  • Windows Vista/7/2008: C:\ProgramData\Acronis\Temp\

The purpose of this folder is to store a temporary database which contains information about files/folders tree during file-level operations. This database is stored in .dat~ format and ensures quick and proper access to the respective data.

Make sure you load the correct file, or copy and paste the activation code from the file


Describes how MassTransit file purging works, and explains that MassTransit does not actually delete the files on the disk - those must be removed manually or via an automated script.

For information on how to delete files on MassTransit 7 Servers, please refer to the MassTransit 7 documentation.


With continued use of a MassTransit server files being transferred will accumulate in the Sent and Received folder within a user's mailbox folder.

When transferring files from a Mac to a MassTransit server using Firefox's built-in HTTP file transfer support (without the MassTransit Plug-in), you will be able to select two file types that cannot actually be transferred using HTTP. The affected types (.app and .pkg files) are considered "bundles" or "packages" on Mac OS X. They normally look like a single file but are essentially folders containing multiple related files.

Update to the latest build or turn on snapshotting for file backup

File restore from backup archives located on tapes has been implemented in Acronis Backup & Recovery 11.5

Virtual Appliance does not support restore of files from a disk backup. If you need to restore files from a disk backup, please use Acronis Agent

When providing path to the folder that you want to exclude from backing up, you need to close it with a backward slash "\"

List of file systems supported by Acronis Backup & Recovery 11

As a workaround, manually specify where you would like to restore the files

This issue has been fixed, please update to the latest build. Restore the necessary by logging into Acronis Cloud from Windows

Backing up files with Acronis True Image 2014

You can attach a file to your comment. The file size should be no more than 5 MB

Do the following, if you want to back up individual disk/partitions or files/folders.

On a Windows computer

Regardless on what partition you install the product, you will always need to have enough free space on the system partition


I am using Mac OS 8.1 and when I view files on my Acronis Files Connect (formerly ExtremeZ-IP) server, the file sizes are incorrect. What's wrong?



This problem is a known bug with Mac OS 8.1 and AppleShare Client 3.8. It's actually the result of an undocumented portion of the AFP protocol.


Attempting to rename or duplicate a file whose name is longer than 31 characters on an Acronis Files Connect (formerly ExtremeZ-IP) volume from a Mac OS X client causes the file name to be truncated to 31 characters.

Steps to Reproduce:

Copy a file with a long name to an Acronis Files Connect volume from a Mac OS X client. Attempt to rename the file, or duplicate it. The file name will be truncated.