File Restore Issues

Acronis True Image: Applications don't work or files are damaged after recovery

Instructions on how to troubleshoot problems after recovery

Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted or an application does not work correctly in the restored system. This article will explain how to troubleshoot this issue. Follow these instructions if you have corrupted or otherwise unusable files/applications after recovery.

Troubleshooting

General recommendations

Acronis Cyber Backup 12.5, Acronis Cyber Protect Cloud: Files are 0 Bytes after download if they have reparse points attribute

Symptoms

  1.  You recover a file from a backup using Download option, but after download the recovered file is 0 bytes in size;
  2. In mms log (C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log), there are warnings about "Unsupported file type"

Failed to add file ''D:/File Storage/test_file.pdf' to archive.
| trace level: warning
| line: 0x491fba4e04c6751