Failure

The user account, under which Acronis Managed Machine Service is running, has no Back up files and directories and Restore files and directories privileges

By analyzing schedreport.txt you can find out name and SID of the user who scheduled and ran the task, as well as the name and time and date of when the task was executed.

Sample of a successfully executed task

The backup task points to a non-existent partition as backup destination

Rename the metadata file to its standard name or recreate the metadata files.

Fix the volume index with chkdsk /f command or exclude the specified folder from items to backup.

Remove Acronis Storage Node from Acronis Management Server and add it back to fix the issue

This means that the backup task creation has failed due to an external factor. In the log, look for the lines preceding the error message to find out the cause

Make sure you load the correct file, or copy and paste the activation code from the file

Download and install the latest build. If you already have the latest build, run the installation file and hit "Repair"

Symptoms

  1. You attempt to collect system information from a machine running Windows Server 2003 x64 or Windows XP x64;

  2. The attempt fails with an error message similar to the following one:

    Failed to collect system information
    Event code: 0x00E10002

This is a Windows Server 2003 specific issue. As a workaround, resync the disks in Windows Disk Management

Symptoms

  1. You are installing Acronis Disk Director 11 Advanced on a read-only domain controller (RODC);
  2. The installation fails;
  3. In the installation log there is a message similar to the following one:
    • If you selected to use an existing user for Acronis services:

      AddUserToLocalGroup: add user 'DOMAIN\administrator' to the group ''Backup Operators' failed with error '' (1313720)

Install a new version of SnapAPI drivers with a fix

When you boot a Hyper-V virtual machine from Acronis Bootable Media, do not move the mouse in the boot menu and use keyboard to select the necessary component to load

This is a known issue. Place the backup to a different location to mount it

Create a new backup plan to create backup of different type

Pages