1. An attempt to install or update Acronis True Image (any version) fails with the following error message:
    Installation has failed
    The older version of this product cannot be removed because it seems to be corrupted
  2. See Solution 1.


You attempt to perform a disk or partition backup that fails with the following error: "Failed to read the snapshot."

Independent disks cannot be backed up with the virtual appliance when the virtual machine is turned on

The product cannot access the hard disk drive to create a snapshot

This article provides instruction for troubleshooting recovery and conversion to virtual machine failures in Acronis Backup (Acronis Backup & Recovery).

Follow these steps to troubleshoot the recovery and conversion to virtual machine: