Failed to get SID of group

Scenario 1

  • You are trying to install Acronis cyber protect Agent on a Domain Controller
  • Installation fails with the error "Fatal error during installation. Failed to get SID of group '....'" 

 

Symptoms

  • You are trying to install Acronis cyber protect Agent on a Domain Controller
  • Machine is a Secondary domain controller and a Primary domain controller exists in the environment
  • Installation fails with the error "The trust relationship between the primary domain and the trusted domain failed."

Cause

Connectivity issue with the Domain Controller.