This article applies to:
- Acronis True Image 2015
fail
Acronis Backup: Mounting of a Windows Share Can Fail with "Device not ready" or "Input/output error"
Symptoms
- You are performing a backup of several machines with automatic replication/cleanup.
- The backup completes successfully but archive cleanup fails with an error similar to:
Error code: 507
Module: 64
LineInfo: a1d3981537c687b7
Fields: id : Backup_2013_05_23_08_00_20_414F.TIB, $module : disk_bundle_vs_37613
Message: Failed to open the backup archive by the ID.
--------------------
Error code: 1
Module: 64
LineInfo: 98130db273d2480
Symptoms
Backup to cloud fails with:
Error code: 207
Module: 161
LineInfo: 0x0B320396ADFE3CCC
Fields: {"$module":"disk_bundle_vsa64_1299","IsReturnCode":"1"}
Message: Failed to create an archive in location 'arl:/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX'.
------------------------
Error code: 26
Module: 161
LineInfo: 0xA0F87A51D6F9CEE1
Fields: {"$module":"disk_bundle_vsa64_1299"}
Symptoms
Backup of SQL instances to cloud fails with:
Failed to back up Microsoft SQL Server.
Code: 5701903 (0x0057010F) = MODULE_MSSQL_BACKUP (87) + 271
LineInfo: 0x7F9E79F979CFC15E
File: enterprise/applications/mssql/managers/gtob/backuper/src/backuper_utils.cpp [176]
$module: ArsAgentProvider_vsa64_1299
IsReturnCode: 1
Failed to perform the file operation.
Code: 22872082 (0x015D0012) = MODULE_APP_COMMON (349) + ERROR_APPBACKUP_GENERIC_FILE_ERROR (18)
Symptoms
- You start Acronis True Image and log in to your Acronis account or perform an operation that requires logging in to account.
- You receive this error:
You have entered an incorrect e-mail or password. Please ensure that you type an e-mail and password for your Acronis account.
Solution
Check the e-mail and the password you have provided:
Decompress files listed in the error message.
You install an Acronis product in a Windows operating system. Installation fails with these messages in MSI log: "MainEngineThread is returning 1603" error in log
Symptom
Acronis True Image 2019 is currently installed on a Mac.
You launch the program and it detects that a newer version of the software is available.
When you try to download and install it, an error occurs: "For security reasons, updates that downgrade versions of the application are not allowed".
Cause
Known issue with the live update.
Introduction
This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image, versions 2017 through 2019.
Symptoms
1. Backup to Acronis Cloud fails.
2. When you click on the red X or || icon to see details, one of the following messages is shown:
All conditions must be true:
- Act! software and Microsoft SQL Server are installed
- Acronis True Image does not create a backup. If you click the red exclamation mark at the center of the backup screen, the following error message is displayed:
- Entire PC and disk/partition backups: Unable to create volume snapshot
- File and folder backup: Failed to backup file or folder
- The last modified log file at C:\ProgramData\Acronis\TrueImageHome\Logs\ti_demon contains the following text: VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot
You receive an email notification about a failed backup.
You check Acronis True Image user interface and all indicates that all backups have completed successfully :
- green check box is displayed on each backup
- backup completion confirmation is displayed under Activity tab for each backup
- a new recovery point under Recovery tab is added as date and time of a successful backup (right upper corner)
Symptoms
1. Installation of Acronis True Image over an earlier version/build fails with "Fatal error during installation"
2. MSI log refers a missing .MSI file in a subfolder of C:\Windows just before "Return value 3" with an error
The system cannot find the file specified
Example of installation log:
Symptom
Installation of Acronis True Image on Mac fails with the error message "Acronis software for business is installed on your Mac".
Cause
Acronis True Image is incompatible with other Acronis software on Mac. Any other Acronis programs must be uninstalled before installing Acronis True Image.
Symptoms
You receive an e-mail notification with backup log, containing one or multiple lines with "Volume Tracker has failed to find changes on volume..."
Example:
2018-12-20T09:00:10:378-04:00 10916 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-12-20T09:00:11:190-04:00 10916 I00100000: Volume Tracker has failed to find changes on volume '\\?\Volume{5e2aeab2-ffb3-4dab-8444-54635f6a3367}\'.