External drive

Acronis True Image 2021 (Mac): bootable media creation fails on Mac with Apple silicon processor with error "Cannot format the destination disk"

Symptoms

  1. You attempt to create Acronis Bootable Media on a Mac with Apple silicon processor
  2. Bootable media creation fails with:

    An error occurred while creating media. Cannot format the destination disk

This article applies only to Macs with Apple silicon processors. If you encountered this error on different hardware, the issue is not covered in this article and requires investigation

Cause

Issue in the product.

Acronis Cyber Protect Home Office and Acronis True Image 2021: program GUI is slow when external drive is attached

Symptoms

When an external drive is connected to the machine, Acronis Cyber Protect Home Office\Acronis True Image is very slow during and after launch, every click between the tabs or options takes several seconds. A "Not responding" message may appear.

Cause

The most common reason is a faulty external drive. The reading operation of old/corrupted/improperly connected disks may take a while and this affects Acronis Cyber Protect Home Office\Acronis True Image UI performance.