Protection of external USB drives is not supported

Stop the nonstop backup first, then you will be able to safely remove the USB disk

Make sure the external device (e.g. USB disk) is plugged in and working

Create a backup plan to have the backups saved to the root of the USB disk or to a certain folder on the disk

The backup is on an external disk which is unavailable at the time of the validation

Acronis product reboots in Windows Native Mode, but the cloning or restore process finishes in a few seconds with no result

Contact Acronis Support for a resolution

Instructions on how to troubleshoot and resolve issues with corrupt backups

Within troubleshooting of issues related to Acronis Cyber Infrastructure an Acronis support representative might request you to provide us with remote access to the storage.

In this case, we will ask you to whitelist Acronis IP addresses to allow remote access for SSH/RDP/VPN.

Unless specified otherwise by support representative, whitelist these IP addresses:



This article describes how to set up Acronis Cyber Protect Home Office/Acronis True Image so that backups are saved to two or more external disks, which could be swapped or rotated on regular basis. For example, backup to disk A on even weeks and backup to disk B on odd weeks. The disk that is not used on a given week is usually kept in a different physical location as an extra layer of protection.

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