exclusions

Symptoms

1. BitDefender is installed on the same machine with Acronis Snap Deploy

2. You try to add machines to the list by specifying a file with MAC addresses

3. Operation fails with error:

Failed to execute asynchronous action

Cause

 BitDefender conflicts with Acronis Snap Deploy 5.

Solution

Add the following folders to exclusions by BitDefender:

C:\Program Files\Acronis\ 

Symptoms:

If there are issues with the file system on the backup source, exclusions configured in backup options may not take effect. Files and folders are not excluded from the backup.

Cause:

Issues with file system prevent Acronis and any other software from reading and processing files and folders properly.

Solution

Check if Windows reported issues with file system and then run a command to correct them.

Symptoms

You are creating a protection plan for multiple Mac machines and are looking for the rules to select the source folders.

When the rules are specified manually (like ~/Library, $home/desktop, $user/desktop, /Users/$USER/Desktop, $logname/desktop, /desktop/, or /Users/*/Desktop), backup fails with one of the following messages as the path cannot be resolved:

None of the items selected for the backup were found

OR

Could not resolve the "/Users/*/Desktop/" include rule

OR

Symptoms

You add files or folders located on a network resource to the list of Exclusions in a Protection plan or a URL Filtering plan. 

As a result, the network path is not excluded.

Cause

Limitation of the product: Files/folders located on a network path cannot be added to Exclusions (Trusted List and Blocked List) in a Protection plan and a URL Filtering plan.

Solution

Implementing support is considered for future versions of Acronis Cyber Protect Cloud product. 

Symptoms

  • User receives a false positive alert about a suspicious process from Active Protection,
  • You want to exclude the process from Active Protection (add it to Trusted processes), but there is no exact path for exclusion: e.g. the process has a new name or a new location by each run. Exclusion of the whole folder where the process is located does not help.

Cause