EU4 DC

Acronis Cyber Protect Cloud: Backups fail with "The cloud storage is temporarily unavailable" and "Storage request timeout" on EU DCs

Symptoms

  • The Tenant is located on EU1, EU2, EU4, or EU8 DCs and the storage used is abgw-fra2-arp1
  • Since 14th of May (CEST), Cloud backups have been failing with the errors "Storage request timeout" and "Cloud storage is temporarily unavailable".

Cause

Acronis Cyber Protect Home Office: Microsoft 365 backup fails with "Internal error"

Symptoms

 

  • Since January, C2C backups of Microsoft 365 have been failing with "Internal error"

Cause

Issue in the product.

Solution

The issue is fixed in the beginning of May.