encoding

Fixing encoding issues in unreadable MSI logs

Introduction

Acronis Cyber Protect Cloud: source files with non-UTF8 encoding in file names cannot be recovered

Symptoms

You created a backup that contains files/folders using non-UTF8 encoding in file names.

When browsing the recovery point the symbols in the name of folders are garbled and recovery is not possible. The backed-up folders do not contain the files.

Cause

Only UTF-8 and ASCII encoding are supported in the current version of Acronis Cyber Protect Cloud.

Acronis Cyber Protect Cloud: Random symbols in WHMCS module

When you open details of Acronis Product in WHMCS Client Area you see random symbols in place of backup status.