Empty

Empty

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The backup or replication task fails with the "Instances list is empty" error. This article describes the possible reasons and solutions to this issue

This means that the backup task creation has failed due to an external factor. In the log, look for the lines preceding the error message to find out the cause

Summary:

From within the MassTransit Administrator Administrator, the MassTransit Log appears to not contain any data.

Description:

In rare cases, the Log window in the MassTransit Administrator may appear to not contain any data. To repair the log function we recommend the following course of action:

Symptoms

  1. You want to browse backup contents in Windows Explorer, either for recovery purposes or just checking what is inside a particular backup.
  2. You locate the corresponding .tib file and double-click it.
  3. Backup opens, but files and folders are not displayed.

Cause

Issue in the product.

Symptoms

You observe one of these symptoms:

1. The occupied space on the Account tab of Acronis True Image shows the amount of data stored in Acronis cloud, but when you open Family dashboard and want to download files from Acronis cloud, the Web Recovery page does not show any backups.

2. You are trying to recover the data from the Web Recovery page but when you click on your backup or click 'download' on the file, you get an error message stating "The server is not available at the moment. Please try again later".

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