email

Acronis True Image: "Volume Tracker has failed to find changes on volume..." message in logs

Symptoms

You receive an e-mail notification with backup log, containing one or multiple lines with "Volume Tracker has failed to find changes on volume..."

Example:

2018-12-20T09:00:10:378-04:00 10916 I000101F8: Pending operation 173 started: 'Creating partition image'.

 

2018-12-20T09:00:11:190-04:00 10916 I00100000: Volume Tracker has failed to find changes on volume '\\?\Volume{5e2aeab2-ffb3-4dab-8444-54635f6a3367}\'.

Acronis True Image: false alarm by email about a failed backup

You receive an email notification about a failed backup.

You check Acronis True Image user interface and all indicates that all backups have completed successfully :

  • green check box is displayed on each backup
  • backup completion confirmation is displayed under Activity tab for each backup
  • a new recovery point under Recovery tab is added as date and time of a successful backup (right upper corner)
Acronis Cyber Backup 12.5: SMTP settings are lost after update

Symptoms

  1. You used Acronis Cyber Backup 11.7 and specified email settings in Default backup options
  2. You upgraded from Acronis Cyber Backup 11.7 to Acronis Cyber Backup 12.5 Build 9010
  3. After updating to newer builds of Acronis Cyber Backup 12.5(10130, 10330 etc), SMTP settings in System settings -> Email server are empty and need to be specified again.

Cause

Issue in the product.

Solution

Specify SMTP settings again after update.

Acronis True Image: E-mail Notifications to Yahoo or to Outlook/Live/Hotmail Fail with "An unknown error has occurred"
  1. You set up e-mail notifications to Yahoo or to Outlook/Live/Hotmail in Windows version of Acronis True Image.
  2. Sending e-mail notifications fails with error message "An unknown error has occurred" or "Authentication failed".
Acronis Cyber Protect Home Office, Acronis True Image: E-mail Notifications to Gmail Fail with "Authentication failed"

Symptoms

  1. You set up e-mail notifications to Gmail.
  2. Sending e-mail notifications fails with:
    Authentication failed

Solution

From May 30, 2022, Google no longer supports the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password. As a result, the option Less secure apps doesn’t exist anymore, and the configuration procedure was completely changed.
    Acronis Cyber Protect Cloud: Multiple e-mails "Malicious URL blocked" about unknown machines

    Symptoms

    Partners receive multiple e-mail notifications "Malicious URL blocked" about machines that are not managed by that Partner.

    Cause

    Issue in the product: PLTFRM-35589

    Solution

    The issue has been fixed in Acronis Cyber Protect Cloud 22.01.

     

     

    Acronis Cyber Protect Home Office, Acronis True Image: how to set up email notifications about backup status

    Introduction

    Email notifications can be set up in two ways:

    1) per backup task (Windows only)

    and/or

    2) universally for all existing and future backup tasks (Windows, Mac)

    Per-backup notifications are more configurable, but are more complicated to set up.

    Global notifications are easy to enable, but are less informative.

    Acronis Cyber Protect Cloud: How to change the email address for a user

    Introduction

    Acronis Cyber Protect Home Office, Acronis True Image: Sign In at program start fails

    You start Acronis Cyber Protect Home Office (formerly Acronis True Image) and provide credentials to your Acronis account.

    Signing in fails with this error:

    An error occurred while signing in. Please try again later.