email

Introduction

Email notifications can be set up in two ways:

1) per backup task (Windows only)

and/or

2) universally for all existing and future backup tasks (Windows, Mac)

Per-backup notifications are more configurable, but are more complicated to set up.

Global notifications are easy to enable, but are less informative.

Symptoms

  1. You used Acronis Backup 11.7 and specified email settings in Default backup options
  2. You upgraded from Acronis Backup 11.7 to Acronis Backup 12.5 Build 9010
  3. After updating to newer builds of Acronis Backup 12.5(10130, 10330 etc), SMTP settings in System settings -> Email server are empty and need to be specified again.

Cause

Issue in the product.

Solution

Specify SMTP settings again after update.

Symptoms

  1. You set up e-mail notifications to Yahoo or to Outlook/Live/Hotmail in Windows version of Acronis True Image.
  2. Sending e-mail notifications fails with error message "An unknown error has occurred" or "Authentication failed".

Solution

Method 1. Fix email notification settings

Symptoms

  1. You set up e-mail notifications to Gmail.
  2. Sending e-mail notifications fails with:
    Authentication failed

Solution

  1. In your Gmail settings turn on Access for less secure apps:
  2. In Acronis True Image settings specify in this order:

    Symptoms

    You receive an e-mail notification with backup log, containing one or multiple lines with "Volume Tracker has failed to find changes on volume..."

    Example:

    2018-12-20T09:00:10:378-04:00 10916 I000101F8: Pending operation 173 started: 'Creating partition image'.

     

    2018-12-20T09:00:11:190-04:00 10916 I00100000: Volume Tracker has failed to find changes on volume '\\?\Volume{5e2aeab2-ffb3-4dab-8444-54635f6a3367}\'.

    You receive an email notification about a failed backup.

    You check Acronis True Image user interface and all indicates that all backups have completed successfully :

    • green check box is displayed on each backup
    • backup completion confirmation is displayed under Activity tab for each backup
    • a new recovery point under Recovery tab is added as date and time of a successful backup (right upper corner)

    You start Acronis True Image and provide credentials to your Acronis account.

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