E-mail notifications issue

How to solve e-mail notifications issues.

Always make sure you have the latest build of the product.


  1. In Acronis True Image you set up E-Mail notifications on operation results;
  2. E-Mail notifications fail with the following error message: Cannot send e-mail. The possible reason might be incorrect e-mail settings.

Known issues

Possible reasons for e-mail notifications issues can be:

This article is for Acronis Backup 11.7/11.5If you use Acronis Cyber Backup 12.5 see Acronis Cyber Backup 12.5: Troubleshooting E-mail Notification Failures

Follow these steps to troubleshoot Email Notification Issue

About Email notifications

Email notifications are used to send emails about operations results, interactions, alerts.

The option enables you to set up email notifications about events that occur during backup.

It can help you receive:

  • Operations results: Backup success/failure, etc.
  • Interactions: in case an operation requires User interaction.
  • Alerts

See more in following articles: