duplicate

Symptoms

You are using Agent for VMware or Agent for Hyper-V or Agent for Scale Computing HC3 (in Acronis Cyber Protect 15) to protect virtual machines in agentless mode.

In addition to agentless backup, you installed one or several of the following Agents inside a VM:

  • Agent for Windows
  • Agent for Linux
  • Agent for SQL 
  • Agent for Exchange

Machine with Agent appears twice in the list of All devices: once as a virtual machine, once as a virtual machine with an agent inside.

Symptoms

  1. You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host.
  2. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion

Cause

Current Acronis Cyber Backup products use VMware "InstanceUUID" property in order to identify each virtual machine. If one or more machines use the same InstanceUUID then only one machine will appear in the console.