How to collect dumps when Acronis True Image crashes
Dump
Summary:
Under Windows 2003 Server, sometimes Dr. Watson logs are not generated when an application crashes. However, mini dump files are always generated for the Windows error reporting service. Unfortunately by default this service queues notifications and doesn't usually alert the user until the server is rebooted. Below are instructions on configuring the Windows error reporting service to instantly display a dialog when a crash occurs, and how to retrieve the crash information.
Question:
What does it mean if ExtremeZ-IP.exe is listed as the faulting process in a kernel dump (BSOD)?
Answer:
Crashes in Microsoft Windows fall into two broad categories:
1. Application crashes.
If the Acronis Storage Node component crashes during any operation, please enable the automatic dump creation on this machine for troubleshooting purposes.
To enable automatic dump creation, follow these steps:
This article instructs how to collect an application's memory dump file under WinPE/WinRE-based bootable media.
The dump file is required for investigating cases of application crashes and hangs.
How to create full Windows memory dumps
How to create Dr. Watson crash dumps
If one of the Acronis components crashes during any operation, please enable the automatic dump creation on this machine for troubleshooting purposes.
To enable automatic dump creation, follow these steps:
There is a native and simple way to collect dumps in Windows 8, Windows 7 and Windows Server 2008 R2
This article describes how to get strace output of Acronis services in Linux
How to create dumps of crashed/stuck process using ProcDump