This article describes how to remove unused drivers that are not shown in Device Manager

The driver does not work with customized Linux kernel, which is used in Acronis products. This is applies to all Promise FastTrak controllers that have Vendor ID 0x105a

After installation of Acronis True Image Home 2009 USB card reader drives disappear both from My Computer and Disk Management

Use the "Files to transfer" option to transfer all the drivers necessary for Acronis Universal Deploy

Acronis True Image hangs when there is Kidswatch Time Control installed on the machine

Uninstall the product. And then install again

Changing RAID configuration (e.g. RAID-1 to RAID-5) without changing RAID controller does not require using Acronis Universal Restore

Download and install the driver from this article to fix the issue

How to run and view Windows System Information

How to proceed if an Acronis product freezes the system during the operation or installation

Install a new version of SnapAPI drivers with a fix

You must always use 32-bit drivers for WinPE-based media creation for the purpose of proper hardware recognition (WinPE media created this way will work correctly on 64-bit systems as well). However, for Acronis Universal Restore purposes you'll also need to specify 64-bit system drivers for the system to load correctly after the recovery.

If Acronis product reports that it has not found any hard disks in Windows, the issue is probably in third party software blocking access to hard disks

Description of the Acronis SnapAPI module

Windows System Information file lets an Acronis Support Representative have a better insight into situation


After updating to Build 21810 of Acronis True Image 2020, you see the following message:

Unable to connect to the driver that provides full system backup, disk cloning and ransomware protection. Please restart your computer

System backup, cloning, and Active Protection do not work. 


Acronis True Image driver cannot be unloaded from the system without restarting the machine. 

Acronis Bootable Media does not support Broadcom HT1000 RAID. There are no open source drivers for Linux kernel.

You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware.