Domain controller

Symptoms

  • Remote installation to Windows Server OS failed with the "The operation has failed with result '1603'" error
  • The server is a Domain Controller

The msi package installation log that can be found at C:\ProgramData\Acronis\InstallationLogs folder contains the following error:

Use application-aware backup for Active Directory

Scenario 1

  • You are trying to install Acronis cyber protect Agent on a Domain Controller
  • Installation fails with the error "Fatal error during installation. Failed to get SID of group '....'" 

 

Symptoms

  • You are trying to install Acronis cyber protect Agent on a Domain Controller
  • Machine is a Secondary domain controller and a Primary domain controller exists in the environment
  • Installation fails with the error "The trust relationship between the primary domain and the trusted domain failed."

Cause

Connectivity issue with the Domain Controller.