Domain controller

Acronis Cyber Protect, Acronis Cyber Backup: remote installation on Windows OS Domain Controller fails with error "The operation has failed with result '1603'"

Symptoms

  • Remote installation to Windows Server OS failed with the "The operation has failed with result '1603'" error
  • The server is a Domain Controller

The msi package installation log that can be found at C:\ProgramData\Acronis\InstallationLogs folder contains the following error:

Acronis Cyber Protect, Acronis Cyber Backup: How to back up domain controller

Use application-aware backup for Active Directory

Acronis Cyber Protect: Agent installation on a Domain controller fails with the error: "Failed to get SID of group '....."

Scenario 1

  • You are trying to install Acronis cyber protect Agent on a Domain Controller
  • Installation fails with the error "Fatal error during installation. Failed to get SID of group '....'" 

 

Acronis Cyber Protect: Agent installation on a Domain controller fails with the error: "The trust relationship between the primary domain and the trusted domain failed."

Symptoms

  • You are trying to install Acronis cyber protect Agent on a Domain Controller
  • Machine is a Secondary domain controller and a Primary domain controller exists in the environment
  • Installation fails with the error "The trust relationship between the primary domain and the trusted domain failed."

Cause

Connectivity issue with the Domain Controller.