Disk Management

This article cover errors and failures during disk management operations in Acronis Backup, including cloning, conversion and volume deletion/creation issues. It provides possible causes for the errors and how to troubleshoot the issues.

In some cases, system can become unbootable after cloning operation. How to troubleshoot such issues and what information needs to be collected, described in this article.

Solution

Follow step-by-step instructions below to troubleshoot the issue.

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

Symptoms

Product may hang under specific circumstances.

There are 2 types of hanging:

Symptoms

You created a WinPE-based bootable media.

When you boot a machine with Windows 8 or later, or Windows Server 2012 or later with this bootable media, Disk Management option is missing. 

Cause

This is the expected behavior.

WinPE-based media supports Disk Management utility for Windows 7 and below. Disk management for Windows 8 and 10, and Windows Server 2012 or later is not supported in WinPE of Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15.