Disk

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Information at hand

Troubleshooting RAID detection issues

You restore a machine to dissimilar hardware and apply Acronis Universal Restore.

The process completes successfully, but the restored machine goes to BSoD with error "Stop 0x0000007B".

Symptoms

Backup fails with: 

Windows error: (0x80070015) The device is not ready

Symptoms

Backup fails with: 

Windows error: (0x800705AA) Insufficient system resources exist to complete the requested service

You have removed several backup archives or have backed up a significant amount of data to the Cloud, but the Storage Usage still displays old values.

You set up a backup plan of Windows machine(s) with Policy Rules: [Disk 0] in Items for backup.

Backup fails with errors similar to:

Cannot resolve inclusion rule '[Disk 0]'.

Disk 0 has not been found while processing the 'Disk by number' template

Symptoms

You are backing up data to QNAP NAS.

When the activity is almost complete, it fails with:

The credentials for location are not specified

Cause

Outdated NAS firmware.

Solution

Update NAS firmware to the latest version.

If the issue reproduces with the latest version of firmware, collect system information from the affected agent machine, details about NAS(model, firmware version) and contact Acronis Customer Central.

 

Symptoms

Disk/partition backup fails with: 

Windows error: (0x80070001) Incorrect function