Diagnostics

A non-Acronis application blocks Port 69

How to proceed with the issue when after successful deployment, the target system is being system patched on every reboot

How to collect Acronis OS Deploy Server operations log

How to collect Acronis Snap Deploy Agent operations log

How to export the product's operation log in XML format

Provides information about the system in Acronis Linux

Lists all PCI devices

Try removing Acronis True Image Backup Archive Explorer to see if this resolves the issue

Uninstall Acronis True Image, delete the TrueImage subkey from Windows registry, and install Acronis True Image again

Peculiarities and limitations of using Acronis True Image corporate products with tape drives

What to do when only several computers are deployed successfully

How to investigate issues with Acronis PXE Server

Acronis Disk Director reboots in Windows Native Mode to commit pending changes, but the operation either fails with an error or completes with no result

Instructions on how to troubleshoot issues with backing up to a network share in Windows

How to capture Windows registry

You need to collect restore operation log and save it to an external/flash drive, a network share or a floppy disk

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

Using memtest to check if the machine's memory is healthy

Try running Checkdisk and updating Acronis drivers to resolve the issue

How to troubleshoot and solve the issue

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

There can be several reasons why you are not able to locate the desired network share when booted from a standalone version of Acronis True Image

How to create Dr. Watson crash dumps

Obtaining cdrecord.log to troubleshoot issues with creating Acronis Bootable Media or with creating backups on optical discs

What the issue may be related to and how to overcome it

Symptoms

Acronis OS Selector fails to load with Starting Acronis Loader... or with an endless loop of error messages.

If the error message is MBR Error 3, then the last booted operating system starts.

 

How to run and view Windows System Information

The Acronis Linux Report output can be useful to diagnose an issue when running Acronis software from bootable media

This article applies to:

  • Acronis True Image 11 Home
  • Acronis True Image Home 2009
  • Acronis Snap Deploy 3.0
  • Acronis True Image Echo

(!) For Acronis Disk Director 11 see Acronis Disk Director 11 Home: Collecting System Information.

(!) For Acronis True Image 2014 see Acronis True Image 2014: Generating System Report.

(!) For True Image 2013 by Acronis see True Image 2013 by Acronis: Generating System Report.

(!) For Acronis True Image Home 2012 see Acronis True Image Home 2012: Generating System Report.

(!) For Acronis True Image Home 2011 see Acronis True Image Home 2011: Generating System Report.

(!) For Acronis True Image Home 2010 see Acronis True Image Home 2010: Generating System Report.

(!) For Acronis Backup & Recovery 10 see Acronis Backup & Recovery 10: Generating System Report.

(!) For Acronis Backup & Recovery 11 see Acronis Backup & Recovery 11: Generating System Report.

(!) For Acronis Backup 11.5 see Acronis Backup 11.5: Generating System Report.

How to obtain ftp.log file

How to proceed if an Acronis product freezes the system during the operation or installation

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

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