device has no license

Symptoms

You have installed or upgraded Acronis Cyber Protect 15 software and deployed Agent for Scale Computing HC3 (Virtual Appliance) into the Scale Cluster.

Despite adding a sufficient quantity of the Advanced Virtual Hosts licenses, it is not possible to run existed backup plan(s) or create the new one.

Backup plan shows the following error: 

The protection plan cannot be run as the device has no license

Symptoms

After updating to Acronis Cyber Protect 15 Build 28405, new protection plans cannot be created, existing protection plans cannot be run or applied.

Operations fail with one of the following errors:

The protection plan cannot be applied or updated as the device has no license

The protection plan cannot be run as the device has no license

At the same time, a license is assigned to the affected machine.

Symptoms

After updating to Acronis Cyber Protect 15 Build 28503, new protection plans cannot be created, existing protection plans cannot be run or applied, if destination is local (network share, disk, etc.)

Backup to Cloud works fine with the same license.

Operations fail with one of the following errors:

The protection plan cannot be applied or updated as the device has no license

The protection plan cannot be run as the device has no license

Symptoms

When you try to assign an Acronis Cyber Protect license for Windows Server Essentials to a machine with Windows Server 2022 Essentials, the operation fails with:

There is no free license suitable for the device.

OR

Backup or a different operation with Windows Server 2022 Essentials machine fails with

The protection plan cannot be run as the device has no license

Symptoms

  1. You are using Hyper-V or ESXi clusters with Virtual Appliance, and licenses for Virtual Host workload (any edition),
  2. It is not possible to assign licenses to all nodes of the cluster: when assigning the license to the host, the virtual machine loses the license and backup fails due to lack of license. If the license is assigned to a virtual machine instead, the host loses the license and cannot run backups.

    OR