This is a known issue
Update to the latest build or unmap unavailable drives
You can make automatic copies of your backups using the "Dual Destination" option
Choose a different location or assign Local Administrator rights to Acronis Agent User
Internal disks and locally attached USB drives with NTFS file system are supported
There is a subfolder with synchronization already enabled
Make sure that the destination media is present
What is staging and how to use it
Nothing happens when clicking "Select destination". The list of available locations for storing the backup does not open.
Backup task fails with the following error:
There is not enough space on the destination drive to perform a backup
The backup menu option "Delete", that has always existed in the program, removes a backup completely, with all of its versions.
This article applies to:
- Acronis True Image
- Acronis Backup (Acronis Backup & Recovery) 11.7//1.5
- Acronis Backup for VMware (Acronis vmProtect) 9
You are backing up to a network share. Backups start failing with:
The credentials for 'path' are incorrect.
The user name or password is incorrect.
Access credentials to the network share have been changed since backup plan creation.
Update credentials for a network path in the backup plan:
Activity (backup, recovery, cleanup, etc) fails with the following error:
Failed to resolve the host name
You have registered an account and specified your backup storage (Partner-owned backup storage). You have registered a machine in that account and run a backup to the specified storage. Later, you have changed the storage in the account settings and removed the old storage.
All backups running to this new storage fail. In PCS logs you will see errors like:
- You have Acronis Cyber Protect Cloud 8.0 or 9.0.
- Local backup offering item is enabled for a customer.
- However, the customer cannot select any local destination in a backup plan; Cloud destination is set by default and cannot be changed:
Issue in the product.
Turn Local backup offering item off and then back on in the Account Management Console