Delete backup

Acronis Cyber Protect Cloud: how to remove Backup storage location from the Protection Console

Usage cases

There are sync issues between the Management and the Cyber Protection Console usages; Backup Storage location cannot be refreshed manually and displaying outdated list of archives (i.e. already deleted backups);
User account is already deleted but the Backup Storage location is still appearing in the Backup Storage tab;

Acronis Cyber Protect Cloud: Backup deletion fails with "You try to delete an already deleted archive. Probably list of archives is outdated. Press refresh vault to get the actual archive list"

Symptoms

Backup deletion from Backup storage tab fails with error "You try to delete an already deleted archive. Probably list of archives is outdated. Press refresh vault to get the actual archive list"
An old deleted backup or archive re-appears in Backup storage tab

Cause

The deleted backup still appears in the list because the list of archives was not refreshed automatically.

Acronis Cyber Protect: Activities of refreshing or deleting C2C backups are getting stuck in Pending state

Symptoms

You're trying to delete or refresh C2C backups (Cloud-to-Cloud backups of Microsoft 365 and Google Workspace)
Activities get stuck in Pending state and don't progress:

Cause

Issue in the product.

This issue has been resolved.