debug logs

Introduction

Acronis True Image logs are used to troubleshoot and resolve technical issues with the software. When standard logs are not enough, additional debug logging mode could be enabled to capture more details about the issue, understand what happens and find a solution.

This article describes the new way of enabling debug logging. Debug logs are needed in rare occasions and must be gathered only if Acronis support representative explicitly asks to do it (basically, when the root cause of a warning or error cannot be discovered based on the existing errors). Do not enable debug logs by default - it will fill up free space quickly, and troubleshooting usual problems will be almost impossible due to large amount of unnecessary data.

Description

Acronis Support may ask you to enable debug logs for scheduler on the Virtual Appliance for troubleshooting purposes.

To enable scheduler debug logs, you need to modify the following file on Virtual Appliance:

/etc/Acronis/Schedule2.config

Find the following lines:

  <value name="LogLevel" type="TString">
    "0"
  </value>

And change the value to 130: