This tool collects nonstop backup diagnostic information
How to collect additional debug logs for Acronis vmProtect Virtual Appliance and Windows Agent
How do I turn on or turn off debug logging in Acronis Files Connect (formerly ExtremeZ-IP)?
For Acronis Files Connect 3.x and earlier:
With the Acronis Files Connect Administrator open, hold down CTRL+D while doing a right mouse click. You'll see the debugging information dialog screen. Select either Enable Logging or Disable Logging. Not all debugging keys are available in this window and Group Logic Technical Support may ask you to enable some additional debugging keys if warranted.
Acronis Files Connect 4.x:
How to collect debug logs in Windows, Linux and for Acronis Appliance
Acronis Support may ask you to enable debug logs for scheduler on the Virtual Appliance for troubleshooting purposes.
To enable scheduler debug logs, you need to modify the following file on Virtual Appliance:
Find the following lines:
<value name="LogLevel" type="TString">
And change the value to 130:
This article describes the new way of enabling debug logging. Debug logs are needed in rare occasions and must be gathered only if Acronis support representative explicitly asks to do it (basically, when the root cause of a warning or error cannot be discovered based on the existing errors). Do not enable debug logs by default - it will fill up free space quickly, and troubleshooting usual problems will be almost impossible due to large amount of unnecessary data.