This article applies to:
Deactivate
Log into your account in the product, select the subscription that you want to reassign
This has been fixed
This is a known issue
How to proceed if Acronis Agent cannot find license
Introduction
This article explains how to disable the option to sign in as a current Windows user when connecting to Acronis Backup Management Console.
Solution
Acronis Cyber Backup 12.5:
Do the following on the machine with Management Server:
1. If Active Protection plan is applied to the machine, temporarily disable the Self-protection feature to allow modifying the configuration files;
How to proceed if Acronis Agent cannot find license
If you use Acronis Cyber Protect Home Office (formerly Acronis True Image) subscription, you can manage the licenses manually at the Acronis website.
1. Go to https://account.acronis.com/, and then sign in with your Acronis account credentials.
2. In the Products section, find Acronis True Image Essential, Premium or Advanced, and then click Manage:
