You can submit a comment under "My Support Requests" that will be recorded directly in your case

You can attach a file to your comment. The file size should be no more than 5 MB

The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue

You can view your case severity under "My Support Requests"

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

You can view your case status under "My Support Requests"