Symptoms depend on the product version:

  • Acronis Cyber Backup 12.5 builds 16180, 16318, 16327, 16342, 16343 contain build 0.7.127 –  SnapAPI module will not compile on kernel 5.8 and later
  • Acronis Cyber Protect 15 builds 24426, 24508, 24515 and later contain SnapAPI build 0.7.133 which imminently leads to kernel crash and the following error: 

cannot execute binary file: Exec format error
when trying to execute any binary file.


When you attempt to launch Cyber Files Desktop Client for Mac, the tray icon appears and then disappears right away - the software crashes.


Issue in the product.

A fix is planned for C21.12 (ETA December 2021).


This issue has been fixed in C21.12, please update Cyber Files Client for Mac to the latest build. You will need to re-login after installation.

As a workaround without updating, delete the keychain entry and then log in again:

How to create dumps of crashed/stuck process using ProcDump


PFD files cannot be opened.

Adobe Acrobat does not start.

Windows Event Log - Application contains entries similar to: