Crash

Acronis True Image 11 Home crashes on the Backup Archive Location selection screen due to the conflict with Widcomm drivers

Acronis Group Server installed on Windows 2000 Server crashes when trying to add an Agent

Add the failing application to the list of antivirus exclusions to fix the issue

When installed on the same machine with PC Angel, Acronis products either crash or cannot access hard disk drives

If Acronis Backup & Recovery 10 was updated from an earlier build, reinstall Acronis Bootable Rescue Media Builder to resolve the issue

Download and install the latest build of Acronis Backup & Recovery 10 to solve the issue

As a workaround, unplug the USB device and reboot the machine

SQL Express SP3 conflicts with Windows XP SP2. Install SP3 or hotfixes from Microsoft to resolve the issue

There is an unsupported version of Microsoft Outlook installed on the machine that crashes the application

Working around the situation when Acronis True Image crashes with an MS Visual C++ Runtime Library error message on attempt to edit the existing Backup Location

This is a compatibility issue which will be fixed in the next update of Acronis Disk Director 11 Home

There is a native and simple way to collect dumps in Windows 8, Windows 7 and Windows Server 2008 R2

How to create Dr. Watson crash dumps

How to collect dumps when Acronis True Image crashes

Symptoms

  1. You have installed Acronis True Image 2016 on your Windows computer.
  2. You boot Windows in Safe Mode.
  3. A BSoD with this error message occurs:
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (snapman.sys)

Cause

Issue in the snapman.sys driver of Acronis True Image.

Solution

The issue has been fixed in Hotfix 1 (build 5576), please update the product.

Summary:

When an application crashes on Mac OS X a system service named "Crash Reporter" captures information to a file that can then be used to diagnose the problem.

This note details where the Crash Reporter stores these files.

Description:

The Crash Reporter saves the relevant system information in a file in one of two places depending on whether you are logged in as an administrator or not.

The two locations are:

~/Library/Logs/Crash Reporter, and

/Library/Logs/Crash Reporter

If the Acronis Storage Node component crashes during any operation, please enable the automatic dump creation on this machine for troubleshooting purposes.

To enable automatic dump creation, follow these steps:

If one of the Acronis components crashes during any operation, please enable the automatic dump creation on this machine for troubleshooting purposes.

To enable automatic dump creation, follow these steps:

How to create crash/hang process dumps using ProcDump

This article instructs how to collect an application's memory dump file under WinPE/WinRE-based bootable media.

The dump file is required for investigating cases of application crashes and hangs.

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