Acronis True Image 11 Home crashes on the Backup Archive Location selection screen due to the conflict with Widcomm drivers
Crash
Acronis Group Server installed on Windows 2000 Server crashes when trying to add an Agent
Update to the latest build to resolve the issue
When installed on the same machine with PC Angel, Acronis products either crash or cannot access hard disk drives
64-bit systems can only run on 64-bit-compatible hardware
If Acronis Backup & Recovery 10 was updated from an earlier build, reinstall Acronis Bootable Rescue Media Builder to resolve the issue
Download and install the latest build of Acronis Backup & Recovery 10 to solve the issue
This is an issue with MAPI 6.5.8153.0
SQL Express SP3 conflicts with Windows XP SP2. Install SP3 or hotfixes from Microsoft to resolve the issue
There is an unsupported version of Microsoft Outlook installed on the machine that crashes the application
Working around the situation when Acronis True Image crashes with an MS Visual C++ Runtime Library error message on attempt to edit the existing Backup Location
This is a compatibility issue which will be fixed in the next update of Acronis Disk Director 11 Home
Acronis True Image Home 2012: Searching in a Backup Chain Crashes the Product if a Backup Is Missing
This has been fixed
How to collect dumps when Acronis True Image crashes
This is a Red Hat Enterprise Linux kernel issue
This has been fixed
Symptoms
- You have installed Acronis True Image 2016 on your Windows computer.
- You boot Windows in Safe Mode.
- A BSoD with this error message occurs:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (snapman.sys)
Cause
Issue in the snapman.sys driver of Acronis True Image.
Solution
The issue has been fixed in Hotfix 1 (build 5576), please update the product.
Acronis Backup & Recovery 11: Installation over Acronis True Image Echo on Linux Removes /etc/init.d
Recreate /etc/init.d after uninstalling the old product
If the Acronis Storage Node component crashes during any operation, please enable the automatic dump creation on this machine for troubleshooting purposes.
To enable automatic dump creation, follow these steps:
This article instructs how to collect an application's memory dump file under WinPE/WinRE-based bootable media.
The dump file is required for investigating cases of application crashes and hangs.
Introduction
This article explains how to resolve a problem, when Windows does not boot and snapman.sys is mentioned on the blue screen (BSOD), after an attempt to uninstall or force remove Acronis software.
Symptom
BSOD during computer bootup related to snapman.sys after removal of Acronis software. Windows does not boot in normal or safe mode.
Symptom
Acronis True Image closes unexpectedly at startup if Wacom software is also installed.
Cause
Known compatibility issue.
Troubleshooting
Check if the issue is resolved after each step:
How to create Dr. Watson crash dumps
Symptoms
1. An Acronis Service (Acronis Managed Machine Service, Acronis Management Server Service etc) is not running,
2. When you try to start it from Windows Task Manager or Services window, it fails with message The system cannot find the file specified.
Summary:
When an application crashes on macOS, a system service named "CrashReporter" captures information to a file that can then be used to diagnose the problem.
This note details where the CrashReporter stores these files.
Description:
The CrashReporter saves the relevant system information in a file in one of two places depending on whether you are logged in as an administrator or not.
The two locations are:
~/Library/Logs/CrashReporter, and
/Library/Logs/CrashReporter
If one of the Acronis components crashes during any operation, please enable the automatic dump creation on this machine for troubleshooting purposes.
To enable automatic dump creation, follow these steps:
There is a native and simple way to collect dumps in Windows 8, Windows 7 and Windows Server 2008 R2
Symptoms
Backup fails sporadically due to service_process.exe crash
Error message in log details:
TOL: Process 'service_process.exe' has failed.
Cause
Service_process.exe crashes due to access violation exception when interacting with OS network calls.
Solution
On the machine where Agent is installed, replace logging.dll libraries with custom libraries containing a fix:
Acronis True Image: Acronis Active Protection service stops due to an issue with configuration files
Symptoms
Acronis Active Protection stops on its own.
"Application error" event about anti_ransomware_service.exe is recorded in Windows Application event log (open Windows Start menu, type eventvwr.msc, press Enter, navigate to Windows Logs - Application).
Cause
Known issue with the software. The application crash occurs when the software is unable to parse configuration files.
Symptoms
- You created a full disk backup of a system SCSI disk
- You recover this system backup to an NVMe disk
- After recovery, the system fails to boot, with the following error:
INACCESSIBLE_BOOT_DEVICE
Cause
NVMe driver is missing in the source OS.
Solution
Boot the restored machine into Windows Safe Mode. The system will install the required drivers automatically.
You can also use Acronis Universal Restore: