CPU overuse

Acronis Cyber Protect Cloud: Acronis task manager service is consuming high amount of CPU and multiple warnings are shown in Acronis Console.

Symptoms

You are facing the following issues:

  • High CPU usage by Task manager.
  • Activities cannot be canceled.
  • Activities generate a long list of warnings in the console:

Cause

Issue with synchronizing with the Local Task Manager after datacenter update to 22.05.

Issue has been resolved in the 22.06 Hotfix. Please initiate an update to the latest agent build.

Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: Cyber Protection Monitor is started for each user session on Windows machine with multiple user accounts and Agent installed and causes resources overuse

Symptoms

On a Windows machine with multiple user accounts and Agent installed, Cyber Protection Monitor, TIB Mounter and Scheduler Service Helper are started for each user session. This causes high usage of resources, especially CPU.

Cause

Specifics of current product design.

Workaround

Disable or uninstall Cyber Protection Monitor: this will reduce amount of used resources.

To uninstall Cyber Protection Monitor:

Acronis Cyber Protect Cloud: Network-isolation-unit component is taking a lot of CPU resources

Symptoms

  • You have created a protection plan with Antivirus & Antimalware protection module enabled
  • After applying the plan, you have noticed that the "network-isolation-unit" causes a high CPU usage, up to 50-90%

Cause

Issue in the product.

This issue will be resolved in an upcoming release.

In the meantime, please follow the workaround below: