An attempt to issue any command with TrueImageCmd will error out

The issue has been fixed, please update to the latest build. This is an erroneous message. The archive itself is deleted


After deploying agent for Virtuozzo build 12.5.23094 backup of container may fail with an error: Failed to get the numeric value. [PRL_ERR_PARAM_NOT_FOUND]

In mms log (/var/lib/Acronis/BackupAndRecovery/MMS/mms.0.log), there are errors similar to

This article applies to:

  • Acronis Cyber Cloud starting with version 7.8
  • Acronis Cyber Backup 12.5 starting with Update 3.2 (build 11010+)


The guide describes how to set up and configure QNAP and Synology NAS devices for running Acronis backup agent using containers technology on top of these devices and how to protect data stored on these NAS devices.