Connectwise Manage

Symptoms

1. You have configured ConnectWise Manage integration and fulfilled following requirements:

  • Offering item is mapped to a ConnectWise Manage product
  • Tenant is mapped to a ConnectWise Manage company

2. You manually set a quota for an offering item on tenant level (e.g. Workstation/Server/Cloud storage) in Management Console.

3. When you check quotas in the account console, the quota is reset to unlimited.

Cause

This is expected behaviour.