connectwise

Products affected:

  • ConnectWise Manage
  • Autotask PSA

Symptoms

You login as partner to Acronis Cyber Cloud > Integrations

In ConnectWise Manage settings > Product Mapping

A tab is displayed saying:

"Legacy offering items." > "Please remap these items to avoid compatibility issues in future releases. For more information about legacy offering items see https://kb.acronis.com/content/61972."

If you're having difficulties setting up ConnectWise Manage integration or your setup doesn't produce the intended results check the steps below to see the most common mistakes and ways to quickly resolve them.

Make sure to revise the information provided in the Integration Guide to refresh the basics as well.

Product mapping wizard

Product mapping wizard steps