Connection

This is a known limitation with staging. You can only set options for the first backup location

Service is not started or is not completely initialized yet

Incorrect user name and password for the target machine have been specified

Issue is fixed in Acronis Backup 11.5 (Acronis Backup & Recovery 11.5). Restart the "Acronis Managed Machine Service" to fix the issue

Service is not started or is not completely initialized yet

This article applies to:

  • Acronis Backup & Recovery 10
  • Acronis Backup & Recovery 11

This article does not apply to later versions like Acronis Backup 11.5.

Symptoms and cause of this issue depends on an error message you receive.

Please select the suitable error message:

You can boot the machine from Acronis Bootable Media and manage it locally or remotely

The required component is not present on the target machine or the required component's service is not started

Make sure you have ports 9876 and 25001 open

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11

 

Symptoms

  1. You start remote installation of Acronis components.
  2. Installation fails with the following error messages:

    Failed to get information about remote machine

    Failed to connect to the service

    Failed to connect to Windows service

While performing a single-pass backup from SQL instance, you receive this error. To solve this issue make sure, that the SQL instance accepting remote connections or remove database mirroring prior to restore.

The most probable cause is that the specified address is incorrect or the machine is unavailable

Symptoms

An attempt to connect to an Acronis Agent or Acronis Management Console fails with an error similar to the following one:

Failed to establish connection using the specified credentials

Cause

The user under which you are trying to connect does not have enough privileges.

Symptoms

You try to install Acronis Snap Deploy 5. Installation fails with the following error message:

Web Core Error: the URI protocol is not supported

Cause

Under investigation.

Solution

1. Make sure you are using the latest build of the product

Symptoms

1. Backup to Acronis Cloud fails.

2. When you click on X to check the error details, the following message is displayed:

The last backup has failed

Failed to connect to 127.0.0.1

OR

Failed to connect to 0.0.0.0

List of local and remote management rights for regular users and standard Acronis users

Make sure that Acronis Managed Machine Service runs under account that belongs to Administrators group

Symptoms

  1. You have a backup stored in Acronis Cloud.
  2. When you click the Reconfigure, Recovery buttons or try to perform any other operation with the backup, a notification message appears, saying "An error occurred either during connection or on the server. Check your Internet connection, or try to sign out, restart the program and sign in again"

Description

Using Acronis Backup in a multihomed environment

If you are using Acronis Backup 12/12.5 or Acronis Backup Cloud, please refer to this article.

Files

Using Wireshark you can collect network tracing logs

Introduction

This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image, versions 2017 through 2020.

Symptoms

1. Backup to Acronis Cloud fails.

2. When you click on the red X or || icon to see details, one of the following messages is shown:

Symptoms

You try to add a machine to Management Server or switch between tabs in web console. You receive the following message:

Internal Server Error

Code: 100011

You can also check the message in the error details to get more information about the issue.

Cause

This is a generic error message that can be caused by various environment issues.

Symptoms

When logging in the Backup Console after installation you see the following error:

Internal Server Error | Error code 100011 

The following error can be found in the Event log or in C:\ProgramData\Acronis\LicenseServer\bootstrap.log:

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