Install "Components for Remote Installation"
Connection
Install Acronis Agent on the machine
Allow Acronis Managed Machine Service some time to initialize
Make sure that target agent is not Standalone
While performing a single-pass backup from SQL instance, you receive this error. To solve this issue make sure, that the SQL instance accepting remote connections or remove database mirroring prior to restore.
The most probable cause is that the specified address is incorrect or the machine is unavailable
To fix the issue, allow MS SQL Server ports in Firewall settings
Symptoms
An attempt to connect to an Acronis Agent or Acronis Management Console fails with an error similar to the following one:
Failed to establish connection using the specified credentials
Cause
The user under which you are trying to connect does not have enough privileges.
Symptoms
You try to install Acronis Snap Deploy 5. Installation fails with the following error message:
Web Core Error: the URI protocol is not supported
Cause
Under investigation.
Solution
1. Make sure you are using the latest build of the product
Symptoms
1. Backup to Acronis Cloud fails.
2. When you click on X to check the error details, the following message is displayed:
The last backup has failed
Failed to connect to 127.0.0.1
OR
Failed to connect to 0.0.0.0
List of local and remote management rights for regular users and standard Acronis users
Make sure that Acronis Managed Machine Service runs under account that belongs to Administrators group
The remote machine is inaccessible
Using Acronis Backup in a multihomed environment
Symptoms
- You use a separate MS SQL server for Acronis Management Server database
- TLS 1.0 is disabled on the machine with Management Server and other machines
- Operations on Management Server fail. Management server log (%ProgramData%/Acronis/AMS/logs/ManagementServer.0.log) contains the following error:
| error 0x1290021: 01000: [Microsoft][ODBC SQL Server Driver][DBNETLIB]SSL Security error [Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (SECDoClientHandshake()).
Symptoms
You try to add a machine to Management Server or switch between tabs in web console. You receive the following message:
Internal Server Error
Code: 100011
You can also check the message in the error details to get more information about the issue.
Cause
This is a generic error message that can be caused by various environment issues.
Symptoms
When logging in the Backup Console after installation you see the following error:
Internal Server Error | Error code 100011
The following error can be found in the Event log or in C:\ProgramData\Acronis\LicenseServer\bootstrap.log:
Symptoms
Backup fails with the following message
The management server is not available for more than 30 days
Symptoms
Backup or replication to Cloud Storage fails with the following error:
Could not connect: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
Symptoms
Backup or another activity fails with the following error:
{"domain":"AGENT_CORE","code":"INTERNAL_ERROR","debug":{"msg":"Post https://dc-cloud.acronis.com/bc/idp/token: dial tcp x.x.x.x:443: connectex: A socket operation was attempted to an unreachable network."}}"
Install the necessary Acronis Agents
Summary:
This article describes how to resolve the "Failed to Connect to server; FILES COMMAND not found" error that occurs with MassTransit plugin. This error only occurs when MTWeb is running on HTTPS. Additionally the error is encountered only when using Internet Explorer on Windows.
Description:
Problem:
Users receive "Failed to connect to server; FILES COMMAND not found" error after logging into MTWeb using Internet Explorer on Windows.
Symptoms:
Symptoms
Backup to Cloud storage fails with the following error:
The certification server is unavailable. Check your Internet connection or try again later
OR
The server reply contains an XML file of invalid format
Cause
DNS resolver cannot resolve Acronis Cloud Storage server name.
Troubleshooting
1. Make sure that Acronis services are not blocked by firewall and all required ports are open: see Firewall settings for Acronis products
Symptoms
- You have a backup stored in Acronis Cloud.
- When you click the Reconfigure, Recovery buttons or try to perform any other operation with the backup, a notification message appears, saying "An error occurred either during connection or on the server. Check your Internet connection, or try to sign out, restart the program and sign in again"
Description
Symptoms
- You have installed Management Server of build 16342 or updated the existing Management Server to this build.
- You launch the installation file of Build 16342 on a machine to install or update Agent locally.
- You specify the IP address or name of the Acronis Management Server where the agent should be registered. Connection fails with the following error:
Failed to connect to machine. HTTP status code: 500" error.
Symptoms
You get errors when you use Acronis software to connect to a mailbox or public folder via the Exchange Web Services (EWS) protocol.
Troubleshooting
To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and check if the error appears. This can be very useful in scenarios when:
Introduction
Using Wireshark you can collect network tracing logs
Symptoms
Backup to a managed location fails with:
Connection to the storage node failed. Backup to storage node is not supported by earlier agent versions. Update your Cyber Protection agent to build 26172 or later
Cause
Starting from Acronis Cyber Protect 15 Update 4, Storage Node can only accept connections from Agents with build 26172 or later.